Sagemcom router settings and issues

[Prelude]

Hi .Does anyone have issues with the Sagemcom router and also the settings.My WiFi has been good for the last few years but I had been sent a router from Shell just before Talk talk took over.It was running OK then dropped the speed rapidly to snails pace.Twice I've phoned Talk Talk and during the call they had altered the setting and the speed perked up but after the call it dropped again coincidentally.I have changed some of the settings and it the WiFi ran fast for a while then dropped to snails pace .Looking at the settings they had changed from what I had applied them at.My previous Router had no issues but it seems a coincidence that changing the router and then company my WiFi is almost none existence.I did ask an agent if it was possible to have a router replacement but they said no they can't authorise it and I will have to book an engineer to come which possibly will be a fee of £75 if its not Talk Talks fault..I'm not on fibre nor will I be coated into upgrading as I have alway been very satisfied with my WiFi connection ever since The Post office owned the company prior to all the other companies since..I have also reset the router back to factory setting which it then the speed is non existence.....Has anyone got any bedt settings for starters.Thank you

[Chris-TalkTalk]

No problem, just let us know if you experience any further problems

Chris

[Prelude]

Hi Chris

    Ok Thank you .Hopefully the old router will stay stable and the internet speed remains consistent to its performance as of now .Thank you for all your help. 

[Chris-TalkTalk]

Could you just continue to use the old router then please and return the new one but I would hold off returning the new one for a couple of weeks just in case we need you to test with it again

Chris

[Prelude]

Hi Debbie 

    Yes I did a factory reset ...a.couple of times to try.On my tablet setting it said connected and displays the icon.ive also tried my phone and the same thing.It must be to do with the settings as I can't imagine the router you have sent is faulty.But all I can say is that after adjusting the settings on the old router its is working OK and no interuption at all which it had been prior.

[Debbie-TalkTalk]

Hi @Prelude 

I'm sorry to hear this. Did you try a pin hole reset on the new router? (factory reset)

[Prelude]

Hi Debbie

    I connected the new router and there's no Internet even though the white light stays on the router and

 my device is connected.Ive switched off ,waited etc and still even though its indicating  the Internet is connected there is slight to no Internet.The old router is now  working very well.I had changed some settings and screen shot them as they kept changing even though I had applied and confirmed the new settings anyway they  now seem stable and the Internet is running very well.Should I just hold for a week or so or return the router straight away.I am a bit baffled as to why the replacement router didn't work .Thank you 

[Karl-TalkTalk]

Hi

No throttling or speed changes are made this side.  Wi-Fi optimisation can make a channel change but that is all.

You can still fit the new router and see how this goes.

Karl.

[Prelude]

Hi Debbie 

     Just to confirm the router has arrived thank You very much  also Miraculously my Wifi has suddenly come back to speed and even faster then ever.I will still fit the new router though.I was wondering If any alterations have been made from Talk Talks control centre? Does Talk Talk perform throttling to restrict or slow down  Wifi if too many devises are being use or too much streaming not that we do as our TV is very rarely switched on….Thank you 

[Debbie-TalkTalk]

Hi @Prelude 

You're welcome. Please let me know once the router has arrived.

Thanks again.

Debbie 🙂

[Prelude]

Debbie Thank you very much.

[Debbie-TalkTalk]

Hi @Prelude 

I'm sorry about this. I've ordered the router and I've left full notes on your account.

Please allow 24-48hrs for the router to arrive.

Thanks

Debbie

[Prelude]

Hi Debbie.I phoned TalkTalk and it took me 30 mins to convince the agent to cancel the engineer.The agent questioned me about why I was cancelling.I explained about the replacement router and then I was questioned who was authorising a new router and that there was nothing in the system etc..This phone call was exasperating just to cancel an engineer.Ive requested a confirmation email about the cancellation as I would like no come backs that I haven't cancelled.So finally yes please re router replacement.Thank you

[Debbie-TalkTalk]

Hi @Prelude 

Is this a TalkTalk engineer? If you want to cancel this visit then I can send the router.

[Prelude]

That would be great Thank You.I have an engineer booked for the 25th March do you think I should cancel it .Thank you

[Debbie-TalkTalk]

Hi @Prelude 

Thanks for updating your Community Profile.

I think we should send a replacement router first, just so we can rule out any faults with your current one. Are you happy for me to arrange this?

[Prelude]

Hi .Yes just updated info Thank you

[Debbie-TalkTalk]

Hi @Prelude 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks