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For queries about your TalkTalk broadband service.

Sagemcom router settings and issues

Prelude
Visitor
Private Message TalkTalk
Message 4 of 4

Hi .Does anyone have issues with the Sagemcom router and also the settings.My WiFi has been good for the last few years but I had been sent a router from Shell just before Talk talk took over.It was running OK then dropped the speed rapidly to snails pace.Twice I've phoned Talk Talk and during the call they had altered the setting and the speed perked up but after the call it dropped again coincidentally.I have changed some of the settings and it the WiFi ran fast for a while then dropped to snails pace .Looking at the settings they had changed from what I had applied them at.My previous Router had no issues but it seems a coincidence that changing the router and then company my WiFi is almost none existence.I did ask an agent if it was possible to have a router replacement but they said no they can't authorise it and I will have to book an engineer to come which possibly will be a fee of £75 if its not Talk Talks fault..I'm not on fibre nor will I be coated into upgrading as I have alway been very satisfied with my WiFi connection ever since The Post office owned the company prior to all the other companies since..I have also reset the router back to factory setting which it then the speed is non existence.....Has anyone got any bedt settings for starters.Thank you

 

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3 REPLIES 3

Message 1 of 4

Hi @Prelude 

 

Thanks for updating your Community Profile.

 

I think we should send a replacement router first, just so we can rule out any faults with your current one. Are you happy for me to arrange this?

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Prelude
Visitor
Private Message TalkTalk
Message 2 of 4

Hi .Yes just updated info Thank you

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi @Prelude 

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

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