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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Broadband speeds Not as per contract - Im being throttled!

Sice Shell sold out to Talk Talk my Broadband has been unreliable and consistently signifiantly lower speed than when with Shell. Last 3 years with shell &^ mbps down and 15 - 19 up.Talk Talk either nothing or < 10 mbps down and mostly nothing or < 5...

INTERNET KEEPS DROPPING (ROUTER LIGHT IS WHITE)

Hi, I have had a problem with internet connection since Tuesday 10th December. The light on the router remains white as if it is connected but ALL devices say there is no internet connection. This is same for wired and wireless connections. If i rest...

Speed dropping since contract renewal

I pay for 150mb down. was getting 120mb (so happy enough) down for around 18mnths contract renewed and my speeds dropped to around 70mb down. eventually had a openreach engineer come out who confirmed it was not a issue in the property and then reset...

Intermittent high ping when gaming, and slow connections

Evening, We have been experiencing issues with slow connectivity on mobile phones and TV since a router replacement approx 6 weeks ago. Sons are complaining of intermittently high ping when gaming, and being kicked from games and freezing due to conn...

Sarah117 by First Timer
  • 173 Views
  • 2 replies
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Router

router orange light only  comes on briefly . 

Milly75 by First Timer
  • 308 Views
  • 4 replies
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Websites sometimes slow or not loading at all

Hi. I have an intermittent problem where websites are sometimes slow to load or not loading at all. The wifi is still connected when this happens and the problem affects all devices.Please could you run a line check. Thanks.

Faulty Router

HI thereIt seems the last couple of.month, my router has started having difficulties keepn i ternet up. I have a very good speed to the router by my internet at speed test is poor( good on router) .Need to restart router every 10-20 min to be able to...

ElviK by First Timer
  • 285 Views
  • 3 replies
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Replaced router - now download speed has dropped

Hi, my TT Sagemcom router died last week, and has been replaced by TT with an identical new one. With the old router, the download speed I was getting was always above 70Mb/s, sometimes as high as 75Mb/s - using the Ookla speed test. But with the new...

New Broadband service connection less than 0.2mb

Hi, I moved from Shell recently and have been sent a router to connect to talk talk, I'd never needed broadband when I was with Shell. I set it up yeserday and got the solid white light but was still not working correctly. I went through a chat sessi...

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Router replacement request

Hi Team, I've been a TT customer since 2021, I've had the same router, TalkTalk Wifi Hub. It says the FirmWare version is TalkTalk Wi-Fi Hub, Version v1.05tIn last couple of days, we are having issue where the router indicator light stays white, but ...

Failing Router, below guaranteed speeds

For quite some time now (degradation over several months) we have been experiancing issues with our router more and more. This has ranged from extremely poor connection even though being in the same room as the router, to outright loosing connection ...

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Rubbish internet speed

HiMy internet speed is diabolical. Every evening I try to watch tv/ use WiFi on phone but it just keeps buffering. This has been ongoing for the past few weeks. Regularly re-boot router which helps for a while but then drops again.

C4rol by First Timer
  • 270 Views
  • 2 replies
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No internet connection

I’ve paid my bill and my internet service normally boots back up within 30 mins but been a few hours an hasn’t done. Is this because it’s a Sunday and they aren’t open?

Ollie18 by First Timer
  • 399 Views
  • 3 replies
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Router is outdated and tiered - need a new router

Hiplease help me resolve this, I am an old post office forwarded customer, i have an old post office modem router, which is loosing 5g WIFI constantly and the 2.4g is very weak i can barely get 1mbps when away from routerwhen connecting through ether...

ya0148 by Popular Poster
  • 584 Views
  • 5 replies
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Slow internet and fault detected on the line

Recently I have been getting slow internet speeds between 3-5 when I was getting around 35 and I have ran a connection check and it has came up with a fault has been detected, I have tried to book an open reach engineer but the page isn’t looking for...

Devices not seeing 5ghz band

All my devices connect to the 2.4ghz band but cannot see the 5ghz band so speeds are slower. How can I fix this as mobiles, iPads, fire sticks all cannot see the 5ghz

NatCara by Chatterbox
  • 763 Views
  • 9 replies
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Open case 14773091

Trying to find out why I have to restart my router to get a better speed. Test came back something wrong but no update since 1300hrs . Tells me to check back in 5 mins. Nothing happening?can anyone help please.

KevS1 by Popular Poster
  • 521 Views
  • 7 replies
  • 0 like