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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

No internet connection

I’ve paid my bill and my internet service normally boots back up within 30 mins but been a few hours an hasn’t done. Is this because it’s a Sunday and they aren’t open?

Router is outdated and tiered - need a new router

Hiplease help me resolve this, I am an old post office forwarded customer, i have an old post office modem router, which is loosing 5g WIFI constantly and the 2.4g is very weak i can barely get 1mbps when away from routerwhen connecting through ether...

ya0148 by First Timer
  • 366 Views
  • 5 replies
  • 0 like

Slow internet and fault detected on the line

Recently I have been getting slow internet speeds between 3-5 when I was getting around 35 and I have ran a connection check and it has came up with a fault has been detected, I have tried to book an open reach engineer but the page isn’t looking for...

Devices not seeing 5ghz band

All my devices connect to the 2.4ghz band but cannot see the 5ghz band so speeds are slower. How can I fix this as mobiles, iPads, fire sticks all cannot see the 5ghz

NatCara by Newbie
  • 446 Views
  • 9 replies
  • 0 like

Open case 14773091

Trying to find out why I have to restart my router to get a better speed. Test came back something wrong but no update since 1300hrs . Tells me to check back in 5 mins. Nothing happening?can anyone help please.

KevS1 by Popular Poster
  • 190 Views
  • 7 replies
  • 0 like

Speed

Just wondering if theirs any Information when I might be able to get faster broadband in my area so I can upgrade my package post code is EDIT removed personnel information

Connected : No Internet

Every night just before or just after midnight I can't get online and have to give up what I'm working on. The lights on my router flicker and I get 'Connected: No Internet' message when I check my wifi. Why is this?

Slow Broadband

Hi We've been migrated over from shell. we are on a fibre 150 package. the maximum speed i can get with no other devices connected is 100 on cable, next to the router and on wifi its a maximum of 50. Can you reset my line or do something please.

Tv keeps buffering and phones

Hi I think our Internet needs upgrading as tvs and phones keep buffering all the time ,we need Internet for tvs as smart tvs is there any options you could give us please

Jayne08 by First Timer
  • 193 Views
  • 2 replies
  • 0 like

Horrendous service

I have been without Internet connection for hours now. Tried contacting chat, but they just gave me a general link and refused to answer any questions by passive-aggressively reposting that general link to my question. Online it says that there is an...

pkuus by First Timer
  • 222 Views
  • 2 replies
  • 0 like

Ongoing connection problem

Over the bank holiday weekend the connection dropped and reconnected cyclically every minute.There is now a permanent connection. I can use email and connect to websites, though speed is slow, but am unable to watch any streaming services because of ...

hawkeye4 by Team Player
  • 2035 Views
  • 40 replies
  • 0 like

Slow and intermittent broadband

HelloSince moving from Shell the broadband is very poor, it is slow and intermittent. I have tried all the usual fixes of rooting and factory resetting the router, but it an old router. Is it possible to be supplied with a new router? ThanksMick

Bye bye before we've started...

I am in the slightly rubbish situation of having to 'upgrade' to g.fast which talktalk does supply, they're now in a minority here. Have just been moved from Shell. Everyone to the right of the big green cabinet I can see from the house gets fibre bu...

Speed of internet down to 18mbps on fibre 65

Internet router keeps dropping and when it does work I am only getting download of 18mbps, also when I try to test speed I am told a fault has been logged.That was at 0900hrs and no update has been received ?

Shell to TalkTalk Service Issues

Hi I am curious if anyone else has had issues since being migrated to talktalk from Shell. My service has been fine until about a month after the migration was completed. Since then my speeds have dropped from the guaranteed 25/6 mb to 12/2 mb/s. I a...

guppy02 by Chatterbox
  • 451 Views
  • 4 replies
  • 0 like

verrrry slow service in the last week

I think we pay for 70 MBPS and usually got 30-50 which was quite adequate for our needs. However lately, it's gotten really slow, especially at weekends and evenings. Currently it's about 2mbps which is just about usable but it often goes down to 0.1...

jaybravo by Team Player
  • 376 Views
  • 6 replies
  • 0 like

Really poor speed and Rubbish Customer Service

I've had slow speed for over two years and cannot get this resolved. All TT want to do is blame home wiring or connections and charge me £75 if this is the case.[I was previously a Shell BB customer and forced back to TT when the service was sold on]...

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Mylie by Team Player
  • 3298 Views
  • 55 replies
  • 1 like

Router won’t connect since installation

Hi I had to make the switch from fibre to fast broadband due to a home move. It was connected on Tuesday and the engineer who installed the wifi informed me that the connection he was getting was very poor, even at source. Since then, I only installe...

Slow speeds but Talk Talk wont do anything

So I signed up to Shell broadband not realising they use the talk talk infurstructure , I went from 60Mps to around 28 but was told thats the fastest I can get , this regularly drops to around 16 but atm its dropping to 6 , ive been online and all th...

Replacement router request

I've ran a broadband speed test and it says the there is no issues with my line so that only leaves the router, I should be getting at least 57Mbps but only getting 19Mbps so I'd like to request a replacement please.

Useless Upgrade Offers

Why does Talktalk offer upgrades that are unavailable at my location?I want to get faster broadband, but full fibre is not available here apparently, which they are aware of. So why do they keep offering it as an upgrade?

Impossible to raise a complaint!!

Been forced to Talk Talk following their purchase of Shell Broadband. Having been with them before I know how rubbish they are but only been here 3 days and surprised at how quickly they have proved how bad they are!! Broadband speed dropped on trans...

My router isnt connecting

Hi, my router keeps flashing an orange light. I have turned it off for 20 minutes, turned it back on and still no connection. I have taken the broadband cable out and put it back in, still doesn't connect. I've used a new broadband cable and still do...

Gmustafa by Chatterbox
  • 1582 Views
  • 22 replies
  • 0 like