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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Broadband unreliable

HiI am having trouble with a reliable service from talktalk and have times when the internet slows and pages fail to load and restart is all I can do and for example just now the router is flashing amber light on and off no internet service and resta...

popscon by Chatterbox
  • 364 Views
  • 8 replies
  • 0 like

Router

Please could you send us a new router, please? We have been experiencing problems with WiFi signal dropping out and low WiFi speeds. We have been resetting the modem to try to help with this which does work sometimes. We haven't had a new device for ...

Poor Download Speed.

I'm having real issues with my Broadband. I'm running an old Huawei HG633 Router and am having to reset the router daily, within an hour of the reboot my speeds are dropping from 60mbps to 5mbps via a cabled connection making it almost impossible to ...

Download speed

Recently upgraded to full fibre 500 but only getting 94 mbps. Anyone could please tell me why?.supposed to be getting 5oombps please help thanks in advance.

Franste by Sightseer
  • 345 Views
  • 5 replies
  • 0 like

Huawei HG633 very poor download speed

I’ve had my TalkTalk account years and I still use the original router.However recently the speeds have dropped to an unacceptable/unusable level even after a restart (around 1mb/s or less). I’m paying for Fibre 65 now but the internet is almost unus...

STJ620 by Newbie
  • 134 Views
  • 1 replies
  • 0 like

Router has slowed down over time,is there a simple fix

Had my router for a while now and recently started to have issues such as slow speed,not connecting to TV ,buffering or just not connecting to streams that have always worked.It can be a nightmare watching,Netflix,Prime etc.My package gives me ample ...

SteveA4 by First Timer
  • 190 Views
  • 1 replies
  • 0 like

Poor internet speed

My broadband over the last week has got progressively slower and now showing 2mbps on a speed test. It also keeps dropping out ocassionaly and got to the point where i turn wifi off on phone just so i can get internet. Why is this happeningThanks Ste...

Stevet89 by First Timer
  • 378 Views
  • 4 replies
  • 0 like

No internet

Internet has been off since Friday and is still down my end. Is anyone else having issues?

Stuck in a loop with support

Have GFaST broadband 250 plan. Seem to be stuck in a support loop. about a year ago (maybe longer). noticed a speed drop (150mb plan actual 120mb, to 89mb actual) engineer came out and fixed by resetting the line. happens again, again the same engine...

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Router is malfunctioning

For the last few months my TalkTalk Wi-Fi Hub has stopped working properly. After a lengthy series of support chats, with application of remote diagnostics, troubleshooting checks, the support was unfortunately still very unhelpful and kept telling m...

pa123 by First Timer
  • 320 Views
  • 2 replies
  • 0 like

Speed Checker

The speed checker is currently registering 21Mbps to my router and 37Mbps to my device. Engineer test yesterday when fixed a real issue (we think faulty filter) was registering 40Mbps to my router when I got the same readings above. You might want to...

Wildly fluctuating broadband speed

My (not fibre) broadband is giving an unreliable and variable speeds. This is for my laptop as well as iphone 13. The download speed can change from 19mbps to ZERO mbps within minutes. Even when there is a claimed speed of 19 the refresh rate on Chro...

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mackerel by Whizz Kid
  • 1457 Views
  • 39 replies
  • 0 like

Poor internet and TV

I have poor internet performance, this often gives me problems in work zoom calls but at other times as well, frequently it drops out entirely and i have to use a hotspot on my mobileI've just tested it and i apparently have 15mbps download but only ...

Download speed drops when I switch off WiFi

I have a DSL broadband connection with a guaranteed download speed of 28 Mbps. My TalkTalk router is connected via an Ethernet cable to a TP-Link Deco X50-DSL, which handles my Wi-Fi 6 home mesh network. Since I don’t need the router’s Wi-Fi, I turne...

Andries by Participant
  • 745 Views
  • 10 replies
  • 0 like

Slow broadband. stalling

Since after after Christmas our broadband has come and gone at will and the speed is almost non existent. We’re a two person household only using iPads and iPhones at the same time during the day. The smart tv is also stalling.

Locked out of account

Good evening, I entered my password (automatically saved on phone) which talktalk said was wrong, then locked me out of my account. I have had ongoing issues with talktalk for a month now, having been told my issue was resolved every time, only to fi...

Router

I have been with you for several years. Is it possible to get a new router? Mine is very slow and intermittent now. I have tried all the troubleshooting and advice but with no improvement.

Emma113 by First Timer
  • 282 Views
  • 3 replies
  • 0 like

Broadband speeds Not as per contract - Im being throttled!

Sice Shell sold out to Talk Talk my Broadband has been unreliable and consistently signifiantly lower speed than when with Shell. Last 3 years with shell &^ mbps down and 15 - 19 up.Talk Talk either nothing or < 10 mbps down and mostly nothing or < 5...

INTERNET KEEPS DROPPING (ROUTER LIGHT IS WHITE)

Hi, I have had a problem with internet connection since Tuesday 10th December. The light on the router remains white as if it is connected but ALL devices say there is no internet connection. This is same for wired and wireless connections. If i rest...