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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Speed Checker

The speed checker is currently registering 21Mbps to my router and 37Mbps to my device. Engineer test yesterday when fixed a real issue (we think faulty filter) was registering 40Mbps to my router when I got the same readings above. You might want to...

Wildly fluctuating broadband speed

My (not fibre) broadband is giving an unreliable and variable speeds. This is for my laptop as well as iphone 13. The download speed can change from 19mbps to ZERO mbps within minutes. Even when there is a claimed speed of 19 the refresh rate on Chro...

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mackerel by Chat Champion
  • 201 Views
  • 11 replies
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Poor internet and TV

I have poor internet performance, this often gives me problems in work zoom calls but at other times as well, frequently it drops out entirely and i have to use a hotspot on my mobileI've just tested it and i apparently have 15mbps download but only ...

Download speed drops when I switch off WiFi

I have a DSL broadband connection with a guaranteed download speed of 28 Mbps. My TalkTalk router is connected via an Ethernet cable to a TP-Link Deco X50-DSL, which handles my Wi-Fi 6 home mesh network. Since I don’t need the router’s Wi-Fi, I turne...

Andries by Participant
  • 437 Views
  • 10 replies
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Slow broadband. stalling

Since after after Christmas our broadband has come and gone at will and the speed is almost non existent. We’re a two person household only using iPads and iPhones at the same time during the day. The smart tv is also stalling.

Locked out of account

Good evening, I entered my password (automatically saved on phone) which talktalk said was wrong, then locked me out of my account. I have had ongoing issues with talktalk for a month now, having been told my issue was resolved every time, only to fi...

Router

I have been with you for several years. Is it possible to get a new router? Mine is very slow and intermittent now. I have tried all the troubleshooting and advice but with no improvement.

Emma113 by First Timer
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  • 3 replies
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Broadband speeds Not as per contract - Im being throttled!

Sice Shell sold out to Talk Talk my Broadband has been unreliable and consistently signifiantly lower speed than when with Shell. Last 3 years with shell &^ mbps down and 15 - 19 up.Talk Talk either nothing or < 10 mbps down and mostly nothing or < 5...

INTERNET KEEPS DROPPING (ROUTER LIGHT IS WHITE)

Hi, I have had a problem with internet connection since Tuesday 10th December. The light on the router remains white as if it is connected but ALL devices say there is no internet connection. This is same for wired and wireless connections. If i rest...

Speed dropping since contract renewal

I pay for 150mb down. was getting 120mb (so happy enough) down for around 18mnths contract renewed and my speeds dropped to around 70mb down. eventually had a openreach engineer come out who confirmed it was not a issue in the property and then reset...

Intermittent high ping when gaming, and slow connections

Evening, We have been experiencing issues with slow connectivity on mobile phones and TV since a router replacement approx 6 weeks ago. Sons are complaining of intermittently high ping when gaming, and being kicked from games and freezing due to conn...

Sarah117 by First Timer
  • 238 Views
  • 2 replies
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Router

router orange light only  comes on briefly . 

Milly75 by First Timer
  • 355 Views
  • 4 replies
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Websites sometimes slow or not loading at all

Hi. I have an intermittent problem where websites are sometimes slow to load or not loading at all. The wifi is still connected when this happens and the problem affects all devices.Please could you run a line check. Thanks.

Faulty Router

HI thereIt seems the last couple of.month, my router has started having difficulties keepn i ternet up. I have a very good speed to the router by my internet at speed test is poor( good on router) .Need to restart router every 10-20 min to be able to...

ElviK by First Timer
  • 334 Views
  • 3 replies
  • 0 like

Replaced router - now download speed has dropped

Hi, my TT Sagemcom router died last week, and has been replaced by TT with an identical new one. With the old router, the download speed I was getting was always above 70Mb/s, sometimes as high as 75Mb/s - using the Ookla speed test. But with the new...

New Broadband service connection less than 0.2mb

Hi, I moved from Shell recently and have been sent a router to connect to talk talk, I'd never needed broadband when I was with Shell. I set it up yeserday and got the solid white light but was still not working correctly. I went through a chat sessi...

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Router replacement request

Hi Team, I've been a TT customer since 2021, I've had the same router, TalkTalk Wifi Hub. It says the FirmWare version is TalkTalk Wi-Fi Hub, Version v1.05tIn last couple of days, we are having issue where the router indicator light stays white, but ...

Failing Router, below guaranteed speeds

For quite some time now (degradation over several months) we have been experiancing issues with our router more and more. This has ranged from extremely poor connection even though being in the same room as the router, to outright loosing connection ...

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