For the last few months my TalkTalk Wi-Fi Hub has stopped working properly. After a lengthy series of support chats, with application of remote diagnostics, troubleshooting checks, the support was unfortunately still very unhelpful and kept telling me everything is 100% functional. And told me if I want a replacement, since it was 100% functional... I should pay £30 + £9.95 delivery for a new router.
Problems:
- Overheating and turning off (has been cleaned and is kept out in the open).
- Intermittent wifi disconnection has been getting worse over time (very unreliable).
- Slow internet connection (potentially linked to overheating?) as the support said the line connection was fine.
After reading a similar thread, it looks like returning our malfunctioning one and having a new one sent is what usually happens. I would really not like to have to pay £40, since it is actually malfunctioning, not what the support person claimed.
Thank you
