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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

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Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Won’t connect to printer!!!

Hello, I run a small business from home so need this sorted asap ideally. I bought a new printer and it will not connect through DNS settings. I called Epson and they said it is a router problem, and my router settings need to be adjusted in order to...

No internet

I have no Internet connected, not sure how long it been like this. Was certainly working yesterday, any help in this matter would be appreciate

Simon632 by Popular Poster
  • 974 Views
  • 13 replies
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strange name using my network

HiAm just looking through my "Network activity" and a strange name has in, lo.v.liveperson.net, is using it, what or who is that ?. Has per screen shot

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spike47 by Conversation Starter
  • 234 Views
  • 1 replies
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Are *.hashicorp.com sites blocked by TalkTalk

Hi, I'm trying to access https://www.hashicorp.com/ and https://developer.hashicorp.com/ and both sites seem to be blocked when I'm using TalkTalk broadband. When connected to my mobile hotspot both sites work. These sites are about software developm...

presence by Chatterbox
  • 398 Views
  • 1 replies
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Playstation upload speed

My phone says I'm getting the 18mbps upload connection, but my PS4 stays around 7/8mbps and that's hardwired with an ethernet cable. Help

Philly2 by First Timer
  • 358 Views
  • 1 replies
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Frequent drops/Internet randomly resetting itself

My internet as of recent has been randomly dropping as much as 6-7 times in a 15 minute span its getting unuseable at times its insanely frustrating and i need someone to check this out. here are some logs for this. Other times theres no issue and ce...

zephyrX1 by Team Player
  • 1855 Views
  • 16 replies
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Unable to resolve VPN

HiHave been able to resolve work VPN / Endpoint for the last 2 years.Since today its cannot reach with timeouts. Works with phone hotspot...Thanks..H

Online banking not working with TalkTalk's DNS servers on PC?

For the last six weeks I have had problems using my Santander online banking at https://retail.santander.co.uk/olb/app/logon/access/#/logon on my PC (Windows 10). I can get logged in which opens my online account at the balance screen but if I try to...

DrStrange by Conversation Starter
  • 1390 Views
  • 6 replies
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Repeated DNS Failures

A couple of weeks ago had full fibre installed. After a bit of a rocky start most things are nice and fast however every so often certain sites just stop working; the worst by far is one i use for work. Works for a few minutes then drops. Had firmwar...

parkin13 by Team Player
  • 6027 Views
  • 47 replies
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Unable to access Cynergy Bank via the TalkTalk DNS server

I am unable to access the Cynergy Bank website (www.cynergybank.co.uk which has the IP address of 107.162.158.249) via my TalkTalk router. It appears your DNS server can't resolve the address. If I change the primary DNS server to 1.1.1.1 in my TalkT...

TalkTalk DNS error

I use TalkTalk's DNS servers for the HomeSafe features. I also use third party e-mail servers. I am having trouble with one of those mail servers - mail.kpryan.co.uk that is on IP address 89.187.85.120. If I ping mail.kpryan.co.uk using Google DNS se...

kevinr1 by Popular Poster
  • 1894 Views
  • 9 replies
  • 0 like

Issues with clearing cache

Hi there, I am working on a website and recently changed hosting space -- the old webhost cancelled just before I switched the nameservers yesterday, so I waited for DNS propagation to filter through... However, it is now showing the new site for eve...

talktalk hub black faulty

I can access the internet, but when I login into the router to configure my wifi setting etc, the router locks up.only option is to reboot. this router is from my contract from 36 months ago. can you send me a replacement.

DNS issue/ Request Firmware update?

Hi, I recently changed over to the new SG4K100136 router to fix previous issue with my old router with blocked internal ports. Thats all working fine now. On my network I have game servers deployed. Minecraft for my family and friends is the one that...

Splatt68 by Popular Poster
  • 2064 Views
  • 9 replies
  • 0 like

HG635

We have had a HG635 router for a long long time, maybe 7 or 8 years! It's getting unreliable, in that it doesn't seem to be routing things correctly and getting dns errors. I have tried Googles dns servers and opendns but after a week or so the same ...

Screenshot 2023-04-24 17.03.44.png

Router not assigning IP addresses

Yesterday I came home and all my devices were unable to connect to the internet (Sky box, all mobile phones and Computers). I tried the usual stuff turning the router off and on, resetting the router via the pinhole but still no joy, I then phoned ta...

Goragon by First Timer
  • 1096 Views
  • 2 replies
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Losing DNS Connection

I'm frequently losing connection to my DNS server. When this happens I can ping a known IP address e.g. 8.8.8.8 but if I ping something like bbc.co.uk it fails. I can sometimes fix it by going to the router admin console and changing DNS providers, s...

JJG_57 by Popular Poster
  • 4644 Views
  • 27 replies
  • 0 like

HP laptop crashes wifi for everyone

Hi Daughter has just purchased an HP Pavilion laptop running windows 11 home. It connects to the WiFi, but then, when on Internet it will come up with a bad DNS record and other devices lose connection (eg Phones). Tried all the usual on/off, resets ...

MTB_Andy by Popular Poster
  • 1581 Views
  • 7 replies
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No internet/broken router - green flashing light

Hi there, Yesterday evening our router (Huawei) accidentally got knocked over and since then we’ve had no internet. The green wireless light keeps flashing and the power light remains on - there’s no other lights on other than those two. Apparently t...

SB2022 by Chatterbox
  • 3548 Views
  • 7 replies
  • 0 like