For queries about your TalkTalk broadband service.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Talktalk just advised a £ value increase that equates to greater than 13%. very sneaky attempt to break the rules.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
We just moved my mum to TalkTalk. She'd was with EE and got mis-sold a load of stuff she didn't need and got a botched upgrade by Openreach (this is according to the Openreach second fix engineer!) that didn't take the fibre to the place the router n...
I support several YouTube creators on Patreon. They send me content for members of their channels. I can access content from most of them, but there are one or two where I can only access part of their content when using TalkTalk. If I switch off my ...
I have no access to the original email that came at the start of the contract. I have no link to anythng with the contract in it on my dahsboard.
Hello, Please can someone advise how to reactivate one of my additional email addresses which appears to have been deactivated. Have looked in My Account but can't see anywhere to do this. Thanks
Hi, I've been out of contract for a year and on Fixed Price Plus (FPP). FPP is still mentioned in TT's help and support site (updated 21/11/25) and continues, there, to promise never to increase monthly bills, once out of contract, by more than the r...
I recieved a text message last week saying that work was being done on the broadband network on the 23rd of February, and that I should expect a temporary loss of service. I lost service in the evening, and because it had been over an hour I decided ...
Yes I’m home
I renewed my contract today and wanted to say a big thank you to the guy who took my call.Companies everywhere seem to be ditching humans in favour of bots, so not only was I able to phone (without queuing for ages) but also to speak with a member of...
Being a TalkTalk customer since 2006 it looks like I'll be leaving. I'm paying £31 a month for copper line, going up to £35 in April. HyperOptic have just installed FTTP in my building where I can get a Fair Fibre Plan for £13 a month with 150 Mbps s...
TalkTalk have taken £3.48 from my account, I have tried to find out what for but can't get to speak to anyone. The WhatsApp message replied it was my final bill payment and I have been disconnected.. this was 2 week ago.. how can I get through to tal...
I am just after some advice at this stage about how to find out when TalkTalk will provide Full Fibre Service to my address? It is not showing as an available option in my contract yet Openreach website state it is available. To add to this query my ...
Hello, I’m posting here because I’m extremely concerned about what has happened with my TalkTalk service over the past week, and I need clarification from TalkTalk urgently. 1. Extremely Strange Call From a “Complaint Manager”A few days ago, I receiv...
I'm unable to cancel Callsafe via my account login, the button linking me to the function just returns the "Oops....." message. Tried PC, mobile, different browsers, different Windows (7 and 11), always "Oops...".Please could someone cancel the Calls...
How do I change the ownership of my personal broadband account to the ownership of my company?
I have tried to delete call safe from my account and i cant and cant find an email to tell Talk Talk to delete it. I followed all the steps in the email i received saying a £1 charge would be introduced. Ideas please
Is it possible to turn wifi off maybe midnight to 5am? TalkTalk Wi-Fi Hubversion SG4K100208
Hi,can anybody tell me how long it should take to receive a compensation payment. I was told approximately 7 weeks ago that I was due compensation for loss of service for a week and was told a figure I would get. Still no sign of it,
Evening everyone. Just a quick question. I renewed my dads broadband contract this afternoon and downloaded the appropriate documents. A couple of hours later he received a call (I do not live at the same address) from a lady asking if she was speaki...
I have just renewed contract and upgraded from FullFibre500 to 900. Yet I am definitely not getting the speeds I should and every speedtest results in around 200Mbs download.When I try to get this sorted out via TalkTalk Customer Services I experienc...
Can anyone tell me what’s going on in the Chester area.Had no texts telling me what’s happening or when I can expect rectify.Other parts of Chester also affected
I find that whenever I use my TalkTalk account to try to access www.reddit.com, that I am presented with the message:This site can’t be reachedThe connection was reset.Try:Checking the connectionChecking the proxy and the firewallRunning Windows Netw...
I have been told that these have been sent, there was no bag and label in my new router box How can I get a bag and label to return old router, plugs wires etc?
Has anyone else had to deal with talktalk customer service?I have never experienced anything like it? I have been lied to, hung up on multiple times, no one seems to have the slightest idea what they are doing. I have spent hours on the phone no one ...