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Broadband help

For queries about your TalkTalk broadband service.

Home Move Booking Issue

kena007
First Timer
Private Message TalkTalk

on ‎27-03-2025 07:23 PM

Message 4 of 4

home move.PNG

What is a point of the home move link that gives an error and then tells you to call a number that is not in service.

Online chat is useless as well.... just get a message of "We’re sorry, all our agents are currently busy. We will be with you shortly."

Gave up after 10 minutes waiting with online chat.


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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to kena007

on ‎27-03-2025 09:57 PM

Message 1 of 4

Sometimes Talktalk simply doesn't have provision - and it can mean that you may have to pay early termination fees if you have to leave them, @kena007.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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kena007
First Timer
Private Message TalkTalk

on ‎27-03-2025 07:53 PM

Message 2 of 4

According to the folks via the online chat, they are claiming that TalkTalk can't provide internet service at the property that I am moving to.

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fr8ys
Community Star
Private Message TalkTalk

on ‎27-03-2025 07:32 PM

Message 3 of 4

Sometimes the web functionality fails due to pop up blockers. Try turning these off.

 

When I used it I had to refresh it, reinout the info and it went straight through.

 

Try phoning 0345 172 0088 and specifically ask for home move if all else fails.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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