Can't get a router return label
on 02-03-2025 10:52 PM
Message 3 of 3
I have asked TalkTalk four times now for a return kit for my old router, and the only one they sent had a faulty label. I'm worried they will charge me for a late return as it's been over a month and they still haven't sent anything. Anyone else having this issue?
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2 REPLIES 2
on 04-03-2025 01:52 PM
Message 1 of 3
I have requested a returns bag to be sent to you ASAP.
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on 02-03-2025 10:55 PM
Message 2 of 3
They had a bad complete batch of returns labels, so, yes, many people had this problem.
You should have automatically been sent a replacement, valid label, @mirandakcross.
Please complete your community forum profile details for Talktalk staff to identify your account. Add your old Talktalk phone number or account number in Personal Information.
Go via your avatar; settings....SAVE CHANGES.
Staff will respond during the day.
Gliwmaeden2, a fellow customer.
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