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Broadband help

For queries about your TalkTalk broadband service.

Can't get a router return label

mirandakcross
First Timer
Private Message TalkTalk
Message 3 of 3

I have asked TalkTalk four times now for a return kit for my old router, and the only one they sent had a faulty label. I'm worried they will charge me for a late return as it's been over a month and they still haven't sent anything. Anyone else having this issue?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

They had a bad complete batch of returns labels, so, yes, many people had this problem. 

 

You should have automatically been sent a replacement, valid label, @mirandakcross.

 

Please complete your community forum profile details for Talktalk staff to identify your account. Add your old Talktalk phone number or account number in Personal Information. 

 

Go via your avatar; settings....SAVE CHANGES. 

 

Staff will respond during the day. 

Gliwmaeden2, a fellow customer.
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Anonymous User