cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Can't get a router return label

mirandakcross
First Timer
Private Message TalkTalk
Message 3 of 3

I have asked TalkTalk four times now for a return kit for my old router, and the only one they sent had a faulty label. I'm worried they will charge me for a late return as it's been over a month and they still haven't sent anything. Anyone else having this issue?

0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3
0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

They had a bad complete batch of returns labels, so, yes, many people had this problem. 

 

You should have automatically been sent a replacement, valid label, @mirandakcross.

 

Please complete your community forum profile details for Talktalk staff to identify your account. Add your old Talktalk phone number or account number in Personal Information. 

 

Go via your avatar; settings....SAVE CHANGES. 

 

Staff will respond during the day. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes