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Broadband help

For queries about your TalkTalk broadband service.

Tariff

Wulverghem
First Timer
Private Message TalkTalk

on ‎21-03-2025 12:41 PM - last edited on ‎21-03-2025 12:43 PM by

Private Message TalkTalk

Message 3 of 3

I am confused as to why my broadband direct debit for March 2025 is £51.70 when for February it was £36.42.

 

Also I have received an email telling my router is out of date. How do I get a new one?

 

 

Would be grateful is someone can me me to discuss 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎24-03-2025 12:19 PM

Message 1 of 3

HI Wulverghem

 

The extra charges where for calls made, as you did not have the boost on your account when you renewed via the one click email you where sent, I apologize that the removal of your previous calls boost wasn't explained.  I will add a credit as an apology

 

I can see that it has now been added.

 

Regards

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Divsec
Community Star
Private Message TalkTalk

on ‎21-03-2025 01:05 PM

Message 2 of 3

Hi @Wulverghem your post has been escalated.

Have you any boosts which may have reached the end of their discounted period?

Is your router still doing a good job? If it ain't broke why fix it?😄

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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