Homesafe Kid Safe settings stopped working

[KittenPants]

I had some URLs blocked that are stuck on block even when i set them to ’Allow’. Now no sites are listed but the URLs remain inaccessible. Have tried manually re-adding them and toggling between desired accessibility but still cant be reached. Any one have any suggestions?

[Debbie-TalkTalk]

Thanks @Gliwmaeden2 

I missed that. @vaida1 Please can you start your own topic.

Debbie

[Gliwmaeden2]

@Debbie-TalkTalk, this is @KittenPants' thread.

I have asked @vaida1 to start their own to avoid confusion!

Kittenpants' issue is not yet resolved  - they started a new topic to follow up, but I asked them to follow the normal community protocol and post back here.

[Debbie-TalkTalk]

Hi vaida1

Did you also try a pin hole reset?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

[Gliwmaeden2]

@KittenPants, please just follow up on this thread. I'll re-escalate it for attention and move the duplicate out of the way.

[Gliwmaeden2]

Please return to the message board and click on start a topic to begin your own thread, @vaida1.

Also complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Once you have created your own topic, it will be in the queue for attention and staff will respond after the weekend. 

[vaida1]

Cleared catch, reset, restart router etc multiply times with no luck

[vaida1]

Having the same issure all week now

[Debbie-TalkTalk]

Hi @KittenPants 

Have you tried powering down the router for a full 30 minutes to start a new session?