Correcting our Broadband drop-out

[Virgoan68]

We had an OpenReach engineer visit yesterday and he tested the incoming phone line and it was fine. He suggested we contact you at TalkTalk to get a new router as ours is very old.  After he left we still experienced drop-out. Therefore please can you send us a new router?

[Debbie-TalkTalk]

Hi @Virgoan68 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Divsec]

Hi @Virgoan68 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here in the Community.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info