For queries about your TalkTalk broadband service.
on 21-03-2025 09:27 AM
External IP address not working on eero 6 set up.
How do I get this to work as now without any internet
on 24-03-2025 06:52 AM
Morning @Katen1
My colleague on our faults escalation team has advised that they have tried to contact you.
This fault needs to be raised to Openreach, so an engineer can investigate. Have you received a message from our faults team?
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on 21-03-2025 11:59 AM
Hi @Katen1
Thank you. I have passed this over to our faults escalation team and asked them to make contact as soon as possible.
Debbie
on 21-03-2025 11:51 AM
I have added this.
on 21-03-2025 11:32 AM
Hi Katen1
If you click on your Community username, then click on view user settings, then click on personal information.
You can then add your details to your profile. Please click the save changes button at the bottom of the page once you've added the details.
Thanks
on 21-03-2025 11:29 AM
Where do I add my name and account number?
The lights went to solid blue as per the instructions but then wouldnt connect and when I checked on the eero app and the external Ip address had a red exclamation mark.
on 21-03-2025 10:08 AM
Ok, please can you add your name and TalkTalk account number to your Community Profile, I can then take a look at this for you.
What light is showing on the eero and ONT?
on 21-03-2025 10:05 AM
Yes. Have done that 3 times. And it won't connect.
on 21-03-2025 09:42 AM
I'm sorry to hear this. Have you tried powering down the ONT and eero?
