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Broadband help

For queries about your TalkTalk broadband service.

Correcting our Broadband drop-out

Virgoan68
Newbie
Private Message TalkTalk

on ‎23-03-2025 09:17 AM

Message 3 of 3

We had an OpenReach engineer visit yesterday and he tested the incoming phone line and it was fine. He suggested we contact you at TalkTalk to get a new router as ours is very old.  After he left we still experienced drop-out. Therefore please can you send us a new router?

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Divsec

on ‎24-03-2025 08:17 AM

Message 1 of 3

Hi @Virgoan68 

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

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Divsec
Community Star
Private Message TalkTalk

on ‎23-03-2025 11:54 AM

Message 2 of 3

Hi @Virgoan68 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here in the Community.

 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

 

I don't work here and all my opinions are my own.
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