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Broadband help

For queries about your TalkTalk broadband service.

Correcting our Broadband drop-out

Virgoan68
First Timer
Private Message TalkTalk

on ‎23-03-2025 09:17 AM

Message 3 of 3

We had an OpenReach engineer visit yesterday and he tested the incoming phone line and it was fine. He suggested we contact you at TalkTalk to get a new router as ours is very old.  After he left we still experienced drop-out. Therefore please can you send us a new router?

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Divsec

on ‎24-03-2025 08:17 AM

Message 1 of 3

Hi @Virgoan68 

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

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Divsec
Community Star
Private Message TalkTalk

on ‎23-03-2025 11:54 AM

Message 2 of 3

Hi @Virgoan68 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here in the Community.

 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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