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Broadband help

For queries about your TalkTalk broadband service.

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Acberesford
Newbie
Private Message TalkTalk

yesterday

Message 10 of 10

After much testing I have discovered that the power adapter for the gfast Openreach modem has failed.  I have tested with other adapters and the modem powers on again.   I was wondering how I can get a replacement sent out. The current adapter is not an openreach adapter so it's a temporary measure for now

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9 REPLIES 9

Acberesford
Newbie
Private Message TalkTalk
In response to Chris-TalkTalk

7 hours ago

Message 2 of 10

Ok thank you

 

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Acberesford

7 hours ago

Message 3 of 10

I'll order it now, you should receive it within a couple of working days

 

Chris

Chris, Community Team 

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Acberesford
Newbie
Private Message TalkTalk
In response to Acberesford

7 hours ago

Message 4 of 10

Are you going to send a modem out?  What is the timeframe for it?

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Acberesford
Newbie
Private Message TalkTalk
In response to Chris-TalkTalk

9 hours ago

Message 5 of 10

Ok that would be great if you could send one out.

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Acberesford

9 hours ago

Message 6 of 10

You can install it yourself

Chris, Community Team 

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Acberesford
Newbie
Private Message TalkTalk
In response to Chris-TalkTalk

9 hours ago

Message 7 of 10

Hi Chris.

Would that need an engineer visit or is it something I can install myself?

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Acberesford

9 hours ago

Message 8 of 10

Hi Acberesford,

 

We can't send replacement power supplies unfortunately but I can send you a replacement modem, it will be a different make and model though. Would you like me to arrange this?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Acberesford
Newbie
Private Message TalkTalk

yesterday

Message 9 of 10

It's the Openreach MT992 Modem by the way

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