No internet

[Acberesford]

After much testing I have discovered that the power adapter for the gfast Openreach modem has failed.  I have tested with other adapters and the modem powers on again.   I was wondering how I can get a replacement sent out. The current adapter is not an openreach adapter so it's a temporary measure for now

[Chris-TalkTalk]

No problem 

[Acberesford]

Ok thank you

[Chris-TalkTalk]

I'll order it now, you should receive it within a couple of working days

Chris

[Acberesford]

Are you going to send a modem out?  What is the timeframe for it?

[Acberesford]

Ok that would be great if you could send one out.

[Chris-TalkTalk]

You can install it yourself

[Acberesford]

Hi Chris.

Would that need an engineer visit or is it something I can install myself?

[Chris-TalkTalk]

Hi Acberesford,

We can't send replacement power supplies unfortunately but I can send you a replacement modem, it will be a different make and model though. Would you like me to arrange this?

Chris

[Acberesford]

It's the Openreach MT992 Modem by the way