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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

My broadband

How do I cancel my broadband to go else where as I refuse to reopen my direct debit for my WiFi if they won’t fix the problem I’m having and still not fixed the problem so I would just prefer to go else where now.

BelleY03 by First Timer
  • 364 Views
  • 5 replies
  • 0 like

Powerline adaptor

One of my powerline adaptors has stopped working. I have reported it before and have been sent a new hub instead. Please send me the correct component.

Resolved! Powerline Adaptor Died!

Hello.One of my powerline adaptors just died, there are no lights on it or anything. Is there any chance I can have a new one sent to me? If not, where's the best place you would recommend for me to buy a replacement?Many thanks in advance.Teresa.

Teresa5 by Conversation Starter
  • 1239 Views
  • 13 replies
  • 0 like

Powerline adapter failed

One of our TalkTalk DHP-300AV powerline adapters used for internet connection to the TalkTalk TV box is dead. No lights on, and have tried it in a different socket, reset it etc. I first contacted TT on 22 June, then again on 29 June for an update. T...

andyox by Conversation Starter
  • 416 Views
  • 3 replies
  • 0 like

Router not turning on

Hi My Router is no longer turning on at all, I have check the socket is working and it is but getting nothing I work from home so it is vital I get my internet back online

Powerline adapter

Hi my talk talk powerline adapters appear to have developed a fault one has no lights anymore . Could I be eligible for a replacement set please as I bought from talk talk

Nuthatch by Popular Poster
  • 3338 Views
  • 24 replies
  • 0 like

Taltalk Powerline Adapters PT200AV

I am currently using Huawei Powerline Adapters PT200AV supplied by Talktalk for my Taltalk TV Box,I have recently lost internet connection to the box and the receiver has lost all lights and appears to be dead.I have tried all recommended troubleshoo...

chappers by Conversation Starter
  • 757 Views
  • 3 replies
  • 1 like

setting upwifi extenders

i need these in every room, they arent all the same make but mostly BT ones, one is a hwawei. theres some conflict and it makes the broadband speed drop from an average of 48 down to 12

Mesh WiFi Powerline adaptors

I have the Standard Huawei DG8041W Router in my spare bedroom and basically very poor WiFi signal downstairs, A couple of years ago I bought the TalkTalk Powerline adaptors but they are very hit and miss. Somedays OK and somedays very poor.I have bee...

Internet no Connection on PC - Need new Adaptor?

HelloOur internet has stopped connecting to our PCThe laptop on WIFI and phones are picking up okI have a small world globe at the bottom of the screen saying unidentifed network no internet accessI can see that the talk talk black network adaptor pl...

Booster Fast 266 wont connect

Hello! Have been having problems with my WiFi and signal being bad! Had a new router sent out and was sent a fast 266 booster pack! I already have two wifi extenders in the home. For the life of me it will not pair up! I turn on the booster, wait til...

Parisjade by Popular Poster
  • 3352 Views
  • 26 replies
  • 0 like

POWERLINE ADAPTERS PT200AV

Hello, Would someone be able to assist me please? I have a pair of PT200AV Talktalk powerline adapters and one has no lights on. Could I get a replacement? Thanks!

MarkLead by Chatterbox
  • 1715 Views
  • 12 replies
  • 0 like

Powerline Adapters

Hi,I believe at least one of the Powerline Adapters supplied by TT is failing.Just recently I have been experiencing buffering when streaming and have noticed that the Powerline House symbol has been flashing red..I have been using the same sockets b...

chappers by Conversation Starter
  • 1058 Views
  • 3 replies
  • 0 like

WiFi Router suddenly not working. Not powering on.

My WiFi router has suddenly decided that it no longer wants to turn on. As a result there is no WiFi connectivity. I have tried resetting the power and checked the capables, but no luck in getting the router back on. Please help me find a solution to...

jahanm by First Timer
  • 693 Views
  • 3 replies
  • 0 like

Broken power cable

I desperately need a new power cable for my router. I work from home & it’s just stopped working today. To be honest I’ve had nothing but trouble with the router since I moved home 18 month ago. I any of the support team could help I would be eternal...

Hekenhal by First Timer
  • 886 Views
  • 3 replies
  • 0 like

Resolved! drops broadband and TV+ box connection

for months our broadband 35 connection drops off completley either for a few seconds or a few minutes, worst early morning or evening on.You can imagine the frustration when you loose the conection then it's on, then off, then on etc On the tv we wil...

werkit by Conversation Starter
  • 1109 Views
  • 4 replies
  • 0 like

Faulty Router Power Cable

Good Evening. Can you please advise how I would be able to get a replacement power cable for my router. The cable has become faulty, and will not charge the router. I have had this power cable for over 10 years as a talktalk customer, and wonder if y...

NessT by First Timer
  • 958 Views
  • 4 replies
  • 0 like

Powerline adapter

Hi, one of my my powerline adapters has stopped working - there's no lights at all on it. I have tried resetting it and re-pairing it but with no luck. Any advice is welcome! Thanks

Multiple Powerline Adaptors

Hi, I can't find the answer i need regarding powerline adaptors. I'm using the talktalk wifi extenders but I'd like to know if i can use one sender and two receivers. Many thanks

Full fibre upgrade query

I'm a long-term TalkTalk customer, and was recently offered a full fibre upgrade. I'm currently on Fibre 35, which I've been told will remain the same, as it's only the physical connection that's changing. I'm currently expecting a 'package' from Tal...

Kincavel by Conversation Starter
  • 1582 Views
  • 8 replies
  • 0 like

TalkTalk D-Link DHP-P326AV

Hello,I have just bought a 3rd TalkTalk DHP-P326AV powerline adaptor to add to the 2 I already had in use. Trying to find some information on setting them all up I couldn’t find anything for the DHP-P326AV but I could find a user manual for the DHP-P...

Digger55 by Participant
  • 2972 Views
  • 7 replies
  • 0 like

DLINK WIFI EXTENDER - SSID stops broadcasting

I am now on my third TT dlink wifi extender kit ( previous issues have been down to faulty PLC ) ...All has been running great for a couple of months now until earlier this week when I noticed that the SSID of the TT branded DLINK DHP-W610AV had stop...

Screenshot 2022-12-04 at 18.35.41.png
moorlander by Super Duper Contributor
  • 2101 Views
  • 11 replies
  • 0 like