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For queries about your TalkTalk broadband service.

Line drops and incomplete web pages

Berkoboy
Team Player
Private Message TalkTalk
Message 2 of 2

For the last several weeks I have been getting corrupt and incomplete loading of webpages . This has affected both Edge and Chrome ( I use both ). The formatting is all over the place or the page is completely blank - with the little spinning circle. A straightforward refresh usually fixes the issue.  

My suspicion is this is a few seconds of line drop or high line noise rather than a software issue. Some while ago (and well before the webpage issue) I rerouted my powerline ( network over the electricity  supply ) via an extension  lead - which has reduced speed to my device. I could rewire as a direct ethernet connection or try wi-fi but can accept the speed drop to my device as it stands. 

My line speed as reported to the router is well over spec but I notice line drop / noise are no longer part of the now slimmed down connection test .

Any suggestions as to what is going on ? 

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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi @Berkoboy 

 

I'm sorry to hear this. Is this happening on all devices that are connected to your line?

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