Eero 6 coverage

[Dazzler1976]

I gave upgraded from fibre 65 WiFi hub 2 to fibre 150 with eero 6. Since coverage  not been great. No issues around house previously.  Back of house WiFi drops of to mobile data returns when back in lounge. Upstairs buffers alot not consistent.  Sgsin I went to bathroom yesterday  and wifi lost off device to mobile data then WiFi returned when I went back downstairs.

According  to eero pages nany have said same and said needed more  devices??

Do I need another one upstairs?

Thank you

[KeithFrench]

Hi @Dazzler1976 

I would advise you to ignore the advice from @Modelman. I have helped many people resolve these issues without buying 3rd party routers. Mine for example and many others work very well indeed.

[Modelman]

The eeros like most other routers with inbuilt antenna's are never going to be great on signal coverage. Your best bet is to scrap it and purchase a proper router with multiple external antennas.

[KeithFrench]

Hi @Dazzler1976 

Just read the section about using the WiFi Analyser by Olgar, the registration stuff applies to WiFi Scanner, which you will not be using.

Keep everything in PMs for now as it preserves your privacy.

[Dazzler1976]

I'll try and read it again tomorrow all being well. I got confused seeing a Registration key code and chrome screen's then thought needed to be done by a laptop 

Sorry are we chatting on PM  of the community topics 🤯🙈

[KeithFrench]

All you have to do is go to the bad area, get me the screenshots in my guide & send them to me via a PM. I'll do everything else for you.

[Dazzler1976]

Wifi analyser olgor.com sorry just confused and struggle with I.T.  it's downloaded on my Samsung S10e mobile.

[KeithFrench]

Hi @Dazzler1976 

Which of the analysers did you download?

[Dazzler1976]

Hi Keith,

I read your guide managed to download the WiFi analyser then tbh my mind was fried trying to follow it. I'm afraid I've had bad brain fog and issues since covid 2022 and can't get my head around it.   So many thanks for help I just assumed by reading many reports on eero6 and others alots of people have had same issues resulting in more extender devices required. I am probably wrong on this matter as not a tech on I.T.  All. I  know is on my fibre 65 with the WiFi hub it maintained connections throughout and didn't think upgrading would be so problematic as I was told its much better and won't have any more issues. The extender Debbie kindly  sorted seems to have sorted back of house but just upstairs intermittent issues.  I just didn't think I would have to end up getting more devices which I can't really afford tbh.

Kind regards in your help

[KeithFrench]

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Dazzler1976]

Hi, Keith 

Yes sure always  interested in another view.  I think I have heard Peopleton wero support saying about the bandwidths  but I didn't understand  over my head.

Its not all time just strange to drop out going from lounge to toilet in next room at times.  All I know is my setup and location and equipment  hasn't changed in over 6 yrs.

Regards 

[KeithFrench]

If you do want my help @Dazzler1976 then please let me know.

[Dazzler1976]

Thank you.  Our eero is in same place as previous hub within the limit of cable.  Our devices are mainly wifi  tbh and hasn't changed. Not seen/noticed it disconnect from app but not looked everytime. I have noticed the WiFi logos for devices on app going from strong to weak.  Only wired connections are to my Hive hub and youview box fed via a Netgear 5 port switch box as eero 6 has 2 ports.

[Debbie-TalkTalk]

Thanks @KeithFrench 🙂

[KeithFrench]

Hi @Dazzler1976 

@Debbie-TalkTalk has asked me to help you.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what is the status displayed in the app for the internet connection? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

[Debbie-TalkTalk]

Thanks @Dazzler1976 

@KeithFrench  could you please help with this one? They have 2 eeros now but still have coverage issues.

Thanks

Debbie