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For queries about your TalkTalk broadband service.

Line drops and incomplete web pages

Berkoboy
Team Player
Private Message TalkTalk
Message 4 of 4

For the last several weeks I have been getting corrupt and incomplete loading of webpages . This has affected both Edge and Chrome ( I use both ). The formatting is all over the place or the page is completely blank - with the little spinning circle. A straightforward refresh usually fixes the issue.  

My suspicion is this is a few seconds of line drop or high line noise rather than a software issue. Some while ago (and well before the webpage issue) I rerouted my powerline ( network over the electricity  supply ) via an extension  lead - which has reduced speed to my device. I could rewire as a direct ethernet connection or try wi-fi but can accept the speed drop to my device as it stands. 

My line speed as reported to the router is well over spec but I notice line drop / noise are no longer part of the now slimmed down connection test .

Any suggestions as to what is going on ? 

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3 REPLIES 3

Message 1 of 4

I wonder whether this is issue is software after all - I use Adblock Plus both in Edge and Chrome. I will try disabling it and see if that makes a difference.  

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Berkoboy
Team Player
Private Message TalkTalk
Message 2 of 4

Hi Debbie , 

The other connected devices are an Iphone 10, iphone 6  and Apple TV . I haven't noticed it on these devices . I don't use many web based tools on the iphone - all most all my usage would be via apps not Safari websites. Trying to access this webboard via my TalKTalk account login a few minutes ago to reply to you is an example of what happens . After password input etc the screen went completely blank bar the Edge toolbar . I waited several seconds - nothing  . Refresh 1 just gave me the top cm or so of the TT webpage - "TalkTalk for everyone' and a little icon for me on the right - the rest of the page completely blank . Refresh 2 - gave me 'Oops etc' cannot connect to your account right now or similar. The links at the bottom of the page were now visible and working .  

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi @Berkoboy 

 

I'm sorry to hear this. Is this happening on all devices that are connected to your line?

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