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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Stuck in a loop with support

Have GFaST broadband 250 plan. Seem to be stuck in a support loop. about a year ago (maybe longer). noticed a speed drop (150mb plan actual 120mb, to 89mb actual) engineer came out and fixed by resetting the line. happens again, again the same engine...

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Can't get any help!

Hi, As a last resort I am posting on here because I've tried online chat / phone calls and it's horrendous - I'm left pulling my hair out. December - I made a complaint - today I receive an e-mail telling me my complaint is closed because of no conta...

Kezzy! by Participant
  • 321 Views
  • 20 replies
  • 1 like

Telephone contact

A telephone number which will enable me to talk to a human to cancel my account on health grounds. Have been on TALK for hours without success.

Physical phone line down

How do I report a physical line down (tree branch has pulled the line down) on my property to TalkTalk?All the help options send you in a perpetual loop of unhelpful standard info.

Wi Fi still dropping out.

Hi,WiFi connection keeps dropping out. Raised a fault case, engineer called on 10 January and checked connections and found intermittent fault at the external junction box and said it needs monitoring and will make a report on the situation but now w...

Cosmo by Chat Champion
  • 1570 Views
  • 60 replies
  • 0 like

Broadband not working

Good Morning My Internet is not working we had this problem a couple of months ago and we had it checked out and it was an outside fault please can you send out an engineer to resolve this fault,Many thanks Karen Parratt

Kippy1 by First Timer
  • 157 Views
  • 2 replies
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First time setting up my own service

I just received my WifiHub for my Fibre 65 package and I've been living in this flat for a year now. I do have the landline socket in my house but of course, I don't need a landline provider/service until now, do the engieneers need to come in just t...

ILagged by First Timer
  • 136 Views
  • 1 replies
  • 0 like

No broadband router manufacturer problem

For the last few weeks I have been encountering broadband issues. From the connection being intermittent to a complete loss. I have contacted support numerous times to no avail. I was told there was a manufacturing problem with the routers effecting ...

Persistent Wi-Fi Drops Requiring Constant Restarts

I am experiencing ongoing Wi-Fi disconnections that require me to manually restart the router every time to restore the connection. Unfortunately, the issue persists despite support intervention.The Wi-Fi drops multiple times daily at irregular inter...

New build enquiry

Hi, I'm building a self-build home next year in Suffolk and need some advice on getting the broadband cable from the overhead pole into my house. Can you let me know how I can contact a Talk Talk engineer so we can talk about it? Thanks

Fault reported 18 hrs ago and no updates

 intermittent service over the weekend then nothing from 12pm yesterday when work being conducted outside my house. Reported fault at 3pm and can see a case has been opened but states an update will be available in 5 minutes but nothing. Have tried t...

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Fibre Upgrade Appointment Failure

Hello, I was due to have my fibre installation on Friday but the installer called and advised his previous job overran so he wouldn't make it but I have received some messages advising me that they actually arrived at 17.50 (they didn't). How do I go...

Talon14 by First Timer
  • 179 Views
  • 1 replies
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Wifi keeps dropping even though white light is solid

So looking through this thread I seem to be having the same problem as everyone else, internet keeps dropping but white light on router is still solid and we have to restart to get internet back which only lasts an hour or more if lucky, have had thi...

AnnaLouF by First Timer
  • 261 Views
  • 3 replies
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No b'band for 3 weeks! No engineer on the horizon!!

I need a reliable TT engineer to come to my property on Tues 17 Dec AFTER 3:45 pm or Wednesday 18 Dec BEFORE 2:45 pm or AFTER 3:45 pm to ensure I am getting the internet which I have been without for at least 3 weeks! when I did have it last, it was ...

Wifi Intermittent Dropping

Hello, seems like I’m not the only one having this issue. My internet keeps dropping off at random times and the only way to fix this is to restart the router. When the internet stops working the router still shows the white light as if it was workin...

alexblk by First Timer
  • 535 Views
  • 8 replies
  • 0 like

Internet & phone

My elderly parents have got issues with their phone & internet. The phone works if plugged directly in to the wall socket but not when the internet is connected via a splitter & D-link. We’ve bought a new splitter/D-link but that’s not helping. I nee...

Ellex by First Timer
  • 174 Views
  • 1 replies
  • 0 like

Broadband issue

I have no Internet since this morning showing a blinking red light that's all it dose I have rested the box but its doing the same red like pls help soon as asp thanks

Vera1 by First Timer
  • 180 Views
  • 2 replies
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New Router

My old router keeps dropping, you need to send me a new one, you dont answer the phone , there is no live chat , help pages are blank , its a total joke

bbbbbn by First Timer
  • 464 Views
  • 6 replies
  • 0 like

Cancelling Engineer

After spending over an hour reporting a fault an engineer was arranged to visit on 9th Dec24. This was eventually cancelled today after the link from the txt wasn't responding after several attempts and eventually the red cancel worked only to indica...

Engerneeir

Hi when am I  getting my Broadway set up

Buffie by First Timer
  • 154 Views
  • 2 replies
  • 0 like