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Broadband help

For queries about your TalkTalk broadband service.

First time setting up my own service

ILagged
First Timer
Private Message TalkTalk
Message 2 of 2

I just received my WifiHub for my Fibre 65 package and I've been living in this flat for a year now. I do have the landline socket in my house but of course, I don't need a landline provider/service until now, do the engieneers need to come in just to potentially set up the socket or they need to do some extra work inside? As far as Im aware, they do everything else outside.

The landlords say that there are hardwired internet connections in each flat which run to a control box in the lobby of the building. They should only need to get their cable in there if they dont have one already. Will that be enough?

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi

 

Openreach will usually connect everything up from outside.  If they are unable to detect the socket during their line tests then they may ask to come inside and test from the socket.

 

We cannot guarantee what will happen until the engineer is on site.

 

Thanks  

Karl. 

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