For queries about your TalkTalk broadband service.
on 16-12-2024 10:15 PM
White light on but no internet. After talking to TalkTalk tech help and them telling me to just keep resetting router it’s still disconnecting and there telling me everything is fine . When will the problem be sorted. They refused to send a new router even after engineer has been and said it’s a problem with the router.
on 27-12-2024 11:59 AM
You're Welcome 🙂
Regards
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 27-12-2024 11:59 AM
Thank you hopefully it will solve the problems
on 27-12-2024 11:57 AM
Hi
A new router is on the way for testing.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 27-12-2024 11:25 AM
No I don’t have a different router to try.
on 27-12-2024 09:47 AM
Thanks. Do you have another router that you can test with? If not then we can arrange to send one
Chris
Chris, Community Team
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on 26-12-2024 03:00 PM
It went off again at 2 ish today 26th December. It worked ok for about 36 hours then the router disconnected from stuff and everything was buffering again. So I rebooted the router again.
on 24-12-2024 08:06 AM
OK thanks, approximately when was the last time that you rebooted the router?
Chris
Chris, Community Team
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on 23-12-2024 04:40 PM
I don’t have a phone connected to landline or have a phone to try it sorry
on 23-12-2024 03:37 PM
OK, can you try dialing 17070 from your TalkTalk landline and confirm that the number read back to you is your landline number
Chris
Chris, Community Team
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on 23-12-2024 03:34 PM
I have turned router of a few times and have had to disconnect broadband and reconnect it back to talk talk lots of times as they keep loosing connection a lot it’s tvs I phones and I pad that have lost connection numerous times
on 23-12-2024 03:28 PM
Thanks. Do you still have to keep on rebooting the router to get an Internet connection as I can only see a couple of reconnections in the last 6 days?
Chris
Chris, Community Team
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on 23-12-2024 03:20 PM
Profile updated
on 23-12-2024 03:03 PM
Hi mshelly0402,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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on 23-12-2024 11:43 AM
Yes still the same problem
on 23-12-2024 11:40 AM
Yes still the same problem
on 23-12-2024 07:14 AM
Morning,
I'm sorry to hear this. Our engineers are still rolling out the fix at the moment. Can I just confirm, are you still experiencing the same issue of white light on the router but no internet connection?
Thanks
Michelle
on 22-12-2024 06:57 PM
Thanks been following it but not been updated since 20th December. I’m still not getting WiFi for long.
22-12-2024 12:47 PM - edited 22-12-2024 12:48 PM
Follow the Service Status Dashboard updates (under highlighted broadband button) here, @mshelly0402:
https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service
I'll re-escalate this thread, but there won't be full time cover on here over the festive period.
on 22-12-2024 12:20 PM
Any update as still having to turn router off and back on everyday to get to connect to I pad and tv.
on 17-12-2024 07:26 AM
Hi
Our network teams are currently investigating as a priority. As soon as we have more information we will share this with our Community.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.