Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Physical phone line down

AppleCheese
First Timer
Private Message TalkTalk

on ‎26-01-2025 06:13 PM

Message 5 of 5

How do I report a physical line down (tree branch has pulled the line down) on my property to TalkTalk?

All the help options send you in a perpetual loop of unhelpful standard info.

Labels:
0 Likes
4 REPLIES 4

Anonymous
Not applicable
Staff
Private Message
In response to AppleCheese

on ‎27-01-2025 07:47 AM

Message 1 of 5

Good morning,

 

Can I just confirm, is the voice/broadband service also affected? Are you experiencing no dial tone or no connection?

 

Thanks

 

Michelle

 

0 Likes

ferguson
Community Star
Private Message TalkTalk
In response to AppleCheese

on ‎26-01-2025 07:46 PM

Message 2 of 5

This is one of those rare occasions when Openreach should be contacted directly. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

AppleCheese
First Timer
Private Message TalkTalk
In response to ferguson

on ‎26-01-2025 07:42 PM

Message 3 of 5

Thanks @ferguson this is very helpful.  Do I assume then that TalkTalk have no interest or role to play in resolving?

 

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎26-01-2025 06:49 PM

Message 4 of 5

Try here:

https://www.openreach.com/help-and-support/damage-health-and-safety

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026