Physical phone line down

[AppleCheese]

How do I report a physical line down (tree branch has pulled the line down) on my property to TalkTalk?

All the help options send you in a perpetual loop of unhelpful standard info.

[Michelle-TalkTalk]

Good morning,

Can I just confirm, is the voice/broadband service also affected? Are you experiencing no dial tone or no connection?

Thanks

Michelle

[ferguson]

This is one of those rare occasions when Openreach should be contacted directly. 

[AppleCheese]

Thanks @ferguson this is very helpful.  Do I assume then that TalkTalk have no interest or role to play in resolving?

[ferguson]

Try here:

https://www.openreach.com/help-and-support/damage-health-and-safety