New router

[Joebarnard4]

My router keeps cutting out and the connections is dropping 

[Debbie-TalkTalk]

Hi @Joebarnard4 

No problem 🙂

We will check in again with you next week to see how you are getting on.

Debbie

[Joebarnard4]

Thank so much is should of just come straight to the community help rather than dealing with the agents on chat and telephone there useless thank you very much for your help 

[Debbie-TalkTalk]

Hi @Joebarnard4 

Thanks for updating your Community Profile.

The line tests are clear so I have sent you a new router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares.

Debbie

[Joebarnard4]

Okay thanks and I’ve done this now 

[Debbie-TalkTalk]

Hi @Joebarnard4 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Joebarnard4]

I’ve had this router 4 years I think a need a new one