For queries about your TalkTalk broadband service.
on 23-01-2025 07:58 AM
My router keeps cutting out and the connections is dropping
on 27-01-2025 09:06 AM
Morning @Joebarnard4
Has the router arrived?
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 23-01-2025 08:25 AM
Hi @Joebarnard4
No problem 🙂
We will check in again with you next week to see how you are getting on.
Debbie
on 23-01-2025 08:23 AM
Thank so much is should of just come straight to the community help rather than dealing with the agents on chat and telephone there useless thank you very much for your help
on 23-01-2025 08:20 AM
Thanks for updating your Community Profile.
The line tests are clear so I have sent you a new router for testing, please allow 24-48hrs for this to arrive.
Let us know how the connection compares.
on 23-01-2025 08:05 AM
Okay thanks and I’ve done this now
on 23-01-2025 08:01 AM
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.
Thanks
on 23-01-2025 07:59 AM
I’ve had this router 4 years I think a need a new one
