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Broadband help

For queries about your TalkTalk broadband service.

External internet cable is broken

Kurcol
Newbie
Private Message TalkTalk

Sunday

Message 3 of 3

Internet not working, main feeding cable from the post to the house broke because of the snow, we need an engineer to fix it ASAP

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

yesterday

Message 1 of 3

Hi @Kurcol 

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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0 Likes

fr8ys
Community Star
Private Message TalkTalk

Sunday

Message 2 of 3

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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