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Broadband help

For queries about your TalkTalk broadband service.

No internet for 3 days

NickiH6
First Timer
Private Message TalkTalk

Sunday

Message 3 of 3

Online chat function absolute waste of time, literally spend hours on it getting palmed off to someone new until the full circle moment happened and I was connected with th first guy again. Due to have full fibre installed as free upgrade 2 years ago, engineer never showed up. Had issues with Internet, booked engineer again.. didn't show up. And now been without Internet for 3 days with no solution even after spending 3 hours on chat function.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

yesterday

Message 1 of 3

Hi

 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Do not post any personal information, account numbers or phone numbers publicly.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk

Sunday

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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