cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Broadband drops out

Been a week now. Occasionally it works on a mob, never on laptop. Talk talk have reset router etc but has no effect. I want an engineer to visit and sort it.

Ap2sheds by First Timer
  • 145 Views
  • 1 replies
  • 0 like

Router loses connection - Only when accessing online games

This issue has been ongoing for some time and I'm all out of avenues for a resolution. So if anyone can look at the info below and come to any solution that'd be much appreciated, as my current one is "wait for fibre". (satellite internet / cellular ...

Shaun43 by Team Player
  • 4095 Views
  • 55 replies
  • 0 like

A method I have discovered of mapping WIFI signal strength...

============================================ I emailed this message to TALKTALK back in January this year but have had no response, and so I thought I would post it here and see if I get any response from the TALKTALK tech department… ===============...

Channel Opitmisation

Is it possible to disable optimisation as my router keeps loosing connection on 2.4Mhz .I changed to channel 11 and it is stable with less congestion but the router keeps chanking it to channel 6 witch drops out thus loosing my Smart TV and printer t...

Turning off automatic channel optimisation

When I select a WiFi channel manually it reverts back to its previous channel after a few days.I have read that its called 'automatic channel optimisation' and I have no control over this feature. I like to use a app to determine which channels are t...

I need a replacement router

Hi,I'm in need of a new router, please. Our connection speed to the device is constantly low. I have had live chat twice to try to fix this but still its the same. Can anyone help me in getting this resolved as I'm now paying for a service that I'm n...

Darren35 by First Timer
  • 685 Views
  • 4 replies
  • 0 like

cancel

I have tried calling to cancel my subscription. I have spoken to 3 people, confirmed security 3 times just to then be placed on hold. Please can you just cancel the account opposed to making me jump through hoops to get me know where.

Internet does not work

Internet does not work even tho it says it’s connected and functioning on speed and stability test. This is week 2 Speed Internet is not working AGAIN

Adelel by Participant
  • 588 Views
  • 3 replies
  • 0 like

Slow broadband speed

After yet another test on my long standing problem with low broadband speed I contacted tech chat line who as always are very polite.William responded and went through a check. He suggested a new offer on a faster service. I explained that before a n...

G-Fast 150 broadband

I upgraded to G-Fast 150 broadband on July 16th 2023 - Openreach made all the necessary connections but found that the router was not broadcasting a signal. He spoke to TalkTalk who said they needed to activate the service. Well after four days witho...

Neilash by Team Player
  • 2163 Views
  • 8 replies
  • 0 like

Internet Dropping

Using Eero Mesh system Working fine for past 12 months but over the last few weeks the internet keeps dropping so the whole system goes down with no internet connection. Getting basically unusable internet now then as it constantly stops connectingPl...

Dondatta by Team Player
  • 1378 Views
  • 6 replies
  • 1 like

Avoiding the admission of poor service..

Hi all,so it has become apparent this week that IF you run a TalkTalk speed test and it is lower than the minimum acceptable level; the test will just ‘fail’ rather than give you the actual mps number.really poor, leaves a bad taste. Anyone else expe...

1C145DE2-96A7-4EF8-872C-F417DE4171FB.jpeg 85E7017D-AD1B-4169-92ED-690E66796B46.jpeg 3CE758E3-41CF-4BD6-9A24-0D1C2DB3E601.jpeg 0D28CD4F-8DE5-423D-835F-C089B11F6E3F.jpeg

Poor gaming connection for months. Online support is a joke

When it comes to gaming my Internet connection is terrible. Mainly during peak times and improves about 1am when most people like to be asleep. The tech support on the online chat is a waste of time. No matter how many times you tell them you've trie...

Dom1709 by Team Player
  • 1756 Views
  • 6 replies
  • 0 like

Fibre 250 slower than guaranteed minimum speed

When I signed up for the Fiber 250 package nearly 2 years ago I was told "You can look forward to an estimated download speed between 234.2Mbps and 322.5Mbps with a minimum guaranteed speed of 209.2Mbps."Today when I check my account the guaranteed m...

Mykola87 by Chatterbox
  • 2302 Views
  • 13 replies
  • 0 like

Router Wifi channel wont stay on manually selected channel

Wifi channel wont stay on manually selected channel.My neighbours wifi is on the same channels and is frequently causing issues with my wifi. A quick scan of local wifi shows 4 - 6 other wifi signals on exactly the same channels; however, when I manu...

johnR10 by First Timer
  • 1170 Views
  • 5 replies
  • 0 like

Help Needed - Dropping connection almost daily

Hi there, Really need some proper help here as I have been let down by live chat 4 times now. First two times I called, I was told they were doing checks on my line and would be back in touch soon, I heard nothing back. 3rd time I was told FW was upd...

Latency fluctuations tonight

Hi folks, Tonight I'm noticing a few latency jumps on and off, and when doing a few trace routes it looks to be the second hop. The lookup for that is showing AS9105 TalkTalk Communications Limited, L11 Liverpool. This is after a router restart as we...

Traceroute.png
Jack91 by Conversation Starter
  • 436 Views
  • 1 replies
  • 0 like

Alienware Laptop Causing Internet Drop

Hi, I recently purchased an Alienware x17 R2 laptop and whenever I connect it to the network the internet drops for every device and I have to restart the router, does anybody have an advice?

Resolved! Router Keeps Channel hoping

I want my 5Ghz Chanel to be set to 40, when I change the router settings to channel 40, a couple of hours it resets itself to the default 44. As 9 other routers are on Channel 44, I want to be on 40 as I would be the only one. I’ve had two chat calls...

walle1j by Conversation Starter
  • 1545 Views
  • 5 replies
  • 0 like