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Broadband help

For queries about your TalkTalk broadband service.

Internet does not work

Adelel
Participant
Private Message TalkTalk

on ‎12-12-2023 09:24 PM

Message 4 of 4

Internet does not work even tho it says it’s connected and functioning on speed and stability test. This is week 2

 

Speed  Internet is not working AGAIN 

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Adelel

on ‎13-12-2023 09:22 AM

Message 1 of 4

Hi Adelel,

 

Ok thanks for confirming. Are all your devices connected wireless? Have you also tried powering down the router for a full 30 minutes as this will reset the current session?

 

Thanks

 

Michelle

 

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Adelel
Participant
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎13-12-2023 09:20 AM

Message 2 of 4

It’s constantly buffering when trying to stream tv, YouTube or games and I can’t connect to emails for work. Won’t connect to my phone at all at times 

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎13-12-2023 07:43 AM

Message 3 of 4

Morning,

 

I'm really sorry to hear this and I'll take a look now. I've run a test on the line which is clear. I can see a few re-connections on the line but the connection looks stable for 48hrs. What happens when you try to connect? Does this also happen if you connect wired please?

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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