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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Resolved! Talk talk broadband not allowing My4 (channel 4) streaming

Hi, very recently all attempts to watch content in My4 / Channel 4 app are unsuccessful with a "4001 stream geoblock" error message. This happens on all devices connected to the talk talk broadband router, tried on two different make and model smart ...

Router is outdated and tiered - need a new router

Hiplease help me resolve this, I am an old post office forwarded customer, i have an old post office modem router, which is loosing 5g WIFI constantly and the 2.4g is very weak i can barely get 1mbps when away from routerwhen connecting through ether...

ya0148 by First Timer
  • 514 Views
  • 5 replies
  • 0 like

Connected : No Internet

Every night just before or just after midnight I can't get online and have to give up what I'm working on. The lights on my router flicker and I get 'Connected: No Internet' message when I check my wifi. Why is this?

Ongoing connection problem

Over the bank holiday weekend the connection dropped and reconnected cyclically every minute.There is now a permanent connection. I can use email and connect to websites, though speed is slow, but am unable to watch any streaming services because of ...

hawkeye4 by Team Player
  • 2968 Views
  • 40 replies
  • 0 like

Internet connection lagging and very slow

Good evening, For over a week I'm experiencing very slow and disruptive Internet connection.Nothing loads well at all and I'm having to use my mobile data to load internet pages at home on my devices. I have rest and rebooted the device's, and the ro...

Saba16 by Conversation Starter
  • 5418 Views
  • 87 replies
  • 0 like

Wifi

Cannot connect tv to WiFi since talk talk took over from Shell. When search for WiFi tv wants password which we never needed before. Tv still says WiFi is shell,the password doesn’t work. We can’t use iplayer etc. TT live chat useless. Anyone know ho...

Connects but no internet

I recently had issues with my old Sagem router, it was found to be faulty and a replacement was sent, this was a couple of weeks ago. Since then I have been experiencing a whole new issue that is driving me to despair. The router connects to the inte...

Gavtemp by Participant
  • 3114 Views
  • 30 replies
  • 0 like

Broadband

I have been with TalkTalk for years now and have now seen how other broadband services have changed over the years, i have been offered a mesh router with a booster for the same price as TalkTalk on a 2 year contract.The difference is do i move on to...

cshepbow by First Timer
  • 327 Views
  • 1 replies
  • 0 like

Fixed today, not working again tonight!

The engineer did wonders today and got the fault sorted. Now all I get is every single programme and film buffering almost constantly! Come on TalkTalk get this sorted out please, your not shy or embarrassed to take your monthly money for a broken se...

I need a replacement router

Hi,I'm in need of a new router, please. Our connection speed to the device is constantly low. I have had live chat twice to try to fix this but still its the same. Can anyone help me in getting this resolved as I'm now paying for a service that I'm n...

Darren35 by First Timer
  • 690 Views
  • 4 replies
  • 0 like

Internet does not work

Internet does not work even tho it says it’s connected and functioning on speed and stability test. This is week 2 Speed Internet is not working AGAIN

Adelel by Participant
  • 591 Views
  • 3 replies
  • 0 like

Prime Video issue.

Hi all, I'm asking a question I'm sure I already know the answer to but I have to go through the motions to quash one of Amazon's reasons for my issue. Since yesterday I've been blocked from streaming any video on Amazon Prime by a pop up message sta...

DennisD51 by Conversation Starter
  • 1474 Views
  • 7 replies
  • 0 like

Speech out of sync when streaming

I have fibre 24, my download speeds are usually around 24, upload around 3.When watching streaming services like Netflix, Amazon Prime or YouTube the speech frequently stops and goes out of sync with the action. This is resolved, for a short time, by...

Discount on my broadband

Hi everyone.. i joined Talk Talk in Sept last year and couldn't be happier with the service. I have recently left my job to become my sons full-time carer. Are there any discounts or additional help i can get to help reduce my monthly bill?

uefa.tv live stream not working

uefa.tv live stream (of u-21 euros matches) just shows a continuous spinning wheel, both on the website on my laptop and on the app on Android 11 phone. Other uefa.tv videos (such as match highlights) stream ok. I have a Sagemcom 5364 router. I have ...

stevefowell by Conversation Starter
  • 6152 Views
  • 29 replies
  • 0 like

Broadband speeds slowing down again

A week or two back I was getting around 9mbps upload and around 45-50 down, But over the past few weeks the speed has been reducing gradually.. Upload speed is quite important as I still do some livestreaming but these lower speeds I'm currently gett...

Slow download speeds

Hi, Today the Internet speed has dropped to around 5Mbps. I have carried our the usual checks, rebooted router, re-seated all cables etc. I carried out the TalkTalk speed test, which revealed that speed to the router was fine, but the speed from the ...

Resolved! Finding help

Can somebody please tell me how I find the actual help section on the talktalk website? I have a long series of problems, all of which boil down to "I'm getting terrible service", and I would like to discuss them with a real person via their interact...

Internet drop outs

For the last few weeks I've been getting drop out messages displayed on my television while watching streaming services. Allthough the message requests a response (enter) it generally restarts within seconds and is nothing more than an inconvenience....

des09 by Problem Solver
  • 1851 Views
  • 8 replies
  • 0 like