Internet keeps dropping

[Susanc250380]

Hi, I keep having re-occurring issues with my broadband disconnecting then reconnecting a few minutes later. 

I had an engineer visit before Christmas who did some work on the box outside on the street and did something with the cables there because of the same issue I am experiencing this week. 

I’ve tried switching the box on and off several times but it’s really frustrating trying to watch streamed television and it keeps cutting out.

many thanks

[Debbie-TalkTalk]

Hi @Susanc250380 

Thanks for your reply. If you do experience any further issues then please let us know.

Debbie

[Susanc250380]

It’s fine as I had to contact customer service over the weekend. Issue seems to be resolved now.

thanks 

[Chris-TalkTalk]

Hi Saqib1066,

Can you please start your own thread/topic and we'll be happy to help

Chris

[Chris-TalkTalk]

Hi Susanc250380,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Saqib1066]

I have a similar problem my internet keeps dropping had engineer come in put in a new face plate but didn't do much. I had a line issue couple weeks ago where I was out of Internet for 4 days. Now my router light stays white but my devices say connected without Internet have talked to live chat and call centre no real help