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For queries about your TalkTalk broadband service.

Message 10 of 10

Since Saturday daytime internet keeps dropping out. Reconnects for a few seconds, then goes off again.

Ran a test and says there's no problem.

Connected to test socket and it's the same.

9 REPLIES 9

Staff

Message 1 of 10

Openreach have closed the fault as resolved. Please can you let me know how the connection is over the next 24hrs?

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Staff

Message 2 of 10

Morning @edboy104

This fault is still with the Openreach line engineers, there are no additional updates at the moment.

I will keep checking for updates.

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Staff

Message 3 of 10

No problem 🙂

I will let you know as soon as I receive an update from Openreach.

Debbie

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Message 4 of 10

OK, thanks.

Staff

Message 5 of 10

Thanks for confirming this.

I have passed this fault straight over to Openreach to be investigated by a line engineer (external investigation)

I will post back here as soon as I have further updates.

Debbie

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Message 6 of 10

Yes, the router is still connected to the test socket.

Message 7 of 10

The router is still connected to the test socket.

Staff

Message 8 of 10

I'm sorry to hear this.

I've completed a line test and this is detecting a potential fault.

Is the router still at the test socket at the moment?

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Message 9 of 10

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.