internet drop out

[bobHa]

hi all, my internet sometimes drops out...was watching catchup tv last night for a few hours, twice during this my internet dropped out...white led on router changed to a flashing red...after a minute or so it went back to white and the tv continued...did it twice. the tv is connected directly to the router box, the router to master socket....any thoughts anyone?

[Karl-TalkTalk]

Hi bobHa
 

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl 

[Divsec]

Hi @bobHa your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info