Internet conection dropping out/unable to use talk talk conection test.

[mockingbirdmedia]

So after a few months of trouble free internet ive noticed that my connection keeps dropping out,

ive also tried to do a conection test but the system says its not available same as the health check?

over the last few weeks ive seen it happen on a dozen occasions, where the browser simply cant fetch data! 

could a staff member do a line test to see if everything is working ok>

ive also tried to reset everything on the line see if that helps but doesnt seem any different,

any help be appreciated. best wishes kath

[amahle-TT]

Thank you for confirming, I have checked your account, and it seems like you have a full fibre packed. I would have love to assist further but we have a dedicated team for your issue. Please contact our Full Fibre team and they will assist you further with this, thanks.

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[mockingbirdmedia]

yes messaging from home!

[amahle-TT]

Hi there mockingbirdmedia, thank you for reaching out. I will look into this for you. Just to confirm are you messaging us from home?
 

[Divsec]

Hi @mockingbirdmedia your post has been escalated and you should hear during the day.

I'm sure you already power cycled so will not even ask😁