Renewed contract, no internet.

[Pdemps]

Good morning.

I was a shell customer which got moved eventually to talk talk. My contract ended 5 days ago so I renewed the broadband contract yesterday with talk talk, the internet isn’t working and hasn’t been for 24 hours now. 

[sabelo-TT]

That's most definite @Pdemps 🙂 

However, will strongly advise for you to make the call as the team will provide all information you require on this 🙂 

[Pdemps]

Thank you very much, hopefully it’ll all be up and running today.

[sabelo-TT]

@Pdemps thank you for this as I do see on my end. 🙂 

I just wanted to let you know that your new plan, Fibre 65, is set to go live today, April 21, 2025! To ensure everything goes smoothly, I recommend reaching out to our Shell migration team. They’re available at 0345 172 0088 from Monday to Friday, 9 am to 7 pm, and Saturday from 9 am to 6 pm. They’ll be more than happy to assist you with any questions or concerns you may have. 

Thanks. 🙂 

[Pdemps]

Good morning, thanks for the quick response.

i have updated my profile with my customer number.

thanks.

[sabelo-TT]

Hello there @Pdemps 

Thank you for making us aware of this as we will be able to look into for you. Before continuing any further with this, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info