@dolores4, unless your renewal involves an upgrade to Full Fibre, which is dependant on dates for fitting / engineers etc, an ordinary renewal goes through within 24 hours.
It supersedes the remainder of the contract, so a new minimum term begins from when it goes through.
But clicking on links in an email / Offers & Upgrades often seems to glitch and you don't necessarily get the best deals that way. There can also be problems with "stuck orders" in the system that need to be cleared out of the way before the new contract can be activated.
On the Community we have always recommended that you check Talktalk's offers, keep an eye on competitors' tariffs and then actually phone or use Chat to haggle a better deal. Use the contact information in Fr8ys's signature to check opening hours and contact them during the day to discuss the issue - it may be that they can improve on the offer if this one has not gone through.
Check the contract details carefully too, which should arrive promptly if the contract is being processed.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
