Slacking internet but package ceased but I have internet still

[Confusedlittlelady]

So talking to online help as I’m trying to watch a film on Netflix through my Roku box and the screen keeps going pixelated.          So she tells me checking my account package has been ceased, however your internet is still working and the issue is on my tv. 
huh…?      But she can see defo network is needed to be updated as this is still working she can update from her end.    So I asked she meant by ceased and now I’m needed to be transferred to order management team to explain why my package has been ceased

any ideas guys?

[Confusedlittlelady]

I wouldn’t know to be honest.  The engineer when he came said it was to go where it is as it’s plugged into the open reach box. 
I do have the connections in my wall as I used to have my sky router next to my tv  

[Arne-TalkTalk]

Are you able to move the Eero closer? 

[Confusedlittlelady]

The Roku box is connected to tv by cable but connected to internet wireless.    I’ve always believed my Roku, tv slacks due to my eeero box being to far from that room, as it’s connected  to the open reach box in the cupboard (I’m a new build flat so have a lot of cables etc hidden in big boxes in storage cupboard) not sure if that makes slender sorry 

[Arne-TalkTalk]

Hi Confusedlittlelady

The service looks  live, Im not sure why you were advised it was cancelled. 

In terms of the pixilation is the box hard wired or connecting wireless ?