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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Locked out of account

Good evening, I entered my password (automatically saved on phone) which talktalk said was wrong, then locked me out of my account. I have had ongoing issues with talktalk for a month now, having been told my issue was resolved every time, only to fi...

Payment of bill

Hi my payment is due on 31st December. Would it be possible to pay on Friday 3rd January please

Resolved! Broadband Mailbox full msg

I am getting a message from Broadand saying my mailbox is full and asking me to Clear Cache via a provided link. Can I trust this or is it scam?

Banda1d by First Timer
  • 183 Views
  • 2 replies
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150 fibre sing up email problem domain restriction

What the &@##?? can not use a TT email to upgrade to 150 fibreScam Just when i thought TT could not get any more scummythe other problem is £28 for 18 month contract But when i sing into my tt account its £32 for a 24 month contract for the same 150 ...

tt scam.PNG scam2.PNG scam2.PNG
Not-Happy by Enlightened One
  • 183 Views
  • 1 replies
  • 0 like

Accessing my account

Hi, I have tried multiple times to access my account. System is not allowing me to change my password. Can anyone help? This has been going on for days. Steve

SteveH7 by First Timer
  • 308 Views
  • 3 replies
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Suspicious text

Ive received a text message, reportidly from talktalk, claiming someone has requested cancellation of my broadband contract. How can check its authicity?

access my account from abroad

Access to my account seems to be blocked while I am out of the country. How can I access and manage my account when not at home - all attempts seem to be blocked

sumig by First Timer
  • 746 Views
  • 7 replies
  • 1 like

Cisco AnyConnect

There is clearly - given the number of posts a Google search reveals - an issue with the Cisco AnyConnect process and TalkTalk. My company's IT support have confirmed they have received a large number of calls on this very subject from the beginning ...

Website

Website won’t let me log in, just keeps bouncing back to sign in page. Anyone know if there’s a problem?

Andyf3 by Popular Poster
  • 603 Views
  • 5 replies
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SpamHaus

Why? Why would Talk Talk sign up to and have their customers blocked by Spamhaus? With all the problems they face financially, you would of thought they'd put the needs of their customers first... I mean who wants to find their emails rejected from m...

Jennadad by First Timer
  • 368 Views
  • 1 replies
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Router loses connection - Only when accessing online games

This issue has been ongoing for some time and I'm all out of avenues for a resolution. So if anyone can look at the info below and come to any solution that'd be much appreciated, as my current one is "wait for fibre". (satellite internet / cellular ...

Shaun43 by Team Player
  • 5400 Views
  • 55 replies
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Migrated from Shell energy and no internet

Simply the worst customer service on earth. I have spent hours and hours going round in circles being passed from one script reading support person to another and now a vist from an 'Engineer' and still no rtesolution to the simplest of issues. I mig...

ISP Login Details

Hi, I'm replacing my ISP provided router and am having trouble setting my Netgear D7800 Modem Router with the ISP username password not being accepted. I see for TalkTalk accounts the user name is defined as below with no password required: Setting V...

KhimjiK by First Timer
  • 686 Views
  • 2 replies
  • 0 like

talktalk my connection email yesterday?

Is talktalk myconnection email a real thing from talktalk - if so why have i never seen this before? what is talktalk my connection and how long has it been working? it seems legit but never can tell?the subject of the email is my name then "give you...

dazza7 by Popular Poster
  • 996 Views
  • 7 replies
  • 0 like

Fibre 65 Order

Hello, I have just registered my account as a new customer. My TT is supposed to go live on Monday but I haven't received any package and when looking on my account it says rejected? Could you explain this please. IMAGE REMOVED BECAUSE IT DISPLAYED C...

Anonymous by Not applicable
  • 369 Views
  • 1 replies
  • 0 like

telephone

I got in touch with TalkTalk regarding cancelling our contract as of today 17 June 2024. You have sent me an email saying I have decided to stay with TalkTalk. That's not true. I want to cancel TalkTalk as of today as had been arranged. Yours Susana ...

Scammers at the door

I just had two people at the door who said that new lines had been installed and my broadband provider would be issuing me a refund. Has anyone in the UK had similar?

cannot access My account - error message 'request rejected'

For a few days when I try to login to My account, a blank page appears with the message:"The requested URL was rejected. Please consult with your administrator.Your support ID is ..." This happens when I try to connect to talktalk.co.uk on my laptop,...

wifi

i cant connect my bush tablet to wi fi it says authentication problem, it connects ok to my sons wi fi any ideas what could be the problem

ryecroft by First Timer
  • 368 Views
  • 1 replies
  • 0 like

Bogus telephone calls

I have been getting telephone calls from various different mobile numbers claiming to be from talktalk. I have asked them to identify themselves but they just say hold on we can do that! They wanted me to download an app on my mobile to check interne...

Shelly66 by First Timer
  • 463 Views
  • 1 replies
  • 0 like

PPPoE Username and Email

I'm about to setup a non-TalkTalk modem (Vigor 130) and router (MikroTik) for my Fibre 65 package. What PPPoE username and password should I use?