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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

access my account from abroad

Access to my account seems to be blocked while I am out of the country. How can I access and manage my account when not at home - all attempts seem to be blocked

sumig by Newbie
  • 107 Views
  • 3 replies
  • 0 like

Cisco AnyConnect

There is clearly - given the number of posts a Google search reveals - an issue with the Cisco AnyConnect process and TalkTalk. My company's IT support have confirmed they have received a large number of calls on this very subject from the beginning ...

Website

Website won’t let me log in, just keeps bouncing back to sign in page. Anyone know if there’s a problem?

Andyf3 by First Timer
  • 196 Views
  • 5 replies
  • 0 like

SpamHaus

Why? Why would Talk Talk sign up to and have their customers blocked by Spamhaus? With all the problems they face financially, you would of thought they'd put the needs of their customers first... I mean who wants to find their emails rejected from m...

Jennadad by First Timer
  • 190 Views
  • 1 replies
  • 0 like

Router loses connection - Only when accessing online games

This issue has been ongoing for some time and I'm all out of avenues for a resolution. So if anyone can look at the info below and come to any solution that'd be much appreciated, as my current one is "wait for fibre". (satellite internet / cellular ...

Shaun43 by Team Player
  • 2583 Views
  • 55 replies
  • 0 like

Migrated from Shell energy and no internet

Simply the worst customer service on earth. I have spent hours and hours going round in circles being passed from one script reading support person to another and now a vist from an 'Engineer' and still no rtesolution to the simplest of issues. I mig...

ISP Login Details

Hi, I'm replacing my ISP provided router and am having trouble setting my Netgear D7800 Modem Router with the ISP username password not being accepted. I see for TalkTalk accounts the user name is defined as below with no password required: Setting V...

KhimjiK by First Timer
  • 302 Views
  • 2 replies
  • 0 like

talktalk my connection email yesterday?

Is talktalk myconnection email a real thing from talktalk - if so why have i never seen this before? what is talktalk my connection and how long has it been working? it seems legit but never can tell?the subject of the email is my name then "give you...

dazza7 by Popular Poster
  • 594 Views
  • 7 replies
  • 0 like

Fibre 65 Order

Hello, I have just registered my account as a new customer. My TT is supposed to go live on Monday but I haven't received any package and when looking on my account it says rejected? Could you explain this please. IMAGE REMOVED BECAUSE IT DISPLAYED C...

Anonymous by Not applicable
  • 241 Views
  • 1 replies
  • 0 like

telephone

I got in touch with TalkTalk regarding cancelling our contract as of today 17 June 2024. You have sent me an email saying I have decided to stay with TalkTalk. That's not true. I want to cancel TalkTalk as of today as had been arranged. Yours Susana ...

Scammers at the door

I just had two people at the door who said that new lines had been installed and my broadband provider would be issuing me a refund. Has anyone in the UK had similar?

cannot access My account - error message 'request rejected'

For a few days when I try to login to My account, a blank page appears with the message:"The requested URL was rejected. Please consult with your administrator.Your support ID is ..." This happens when I try to connect to talktalk.co.uk on my laptop,...

wifi

i cant connect my bush tablet to wi fi it says authentication problem, it connects ok to my sons wi fi any ideas what could be the problem

ryecroft by First Timer
  • 265 Views
  • 1 replies
  • 0 like

Bogus telephone calls

I have been getting telephone calls from various different mobile numbers claiming to be from talktalk. I have asked them to identify themselves but they just say hold on we can do that! They wanted me to download an app on my mobile to check interne...

Shelly66 by First Timer
  • 312 Views
  • 1 replies
  • 0 like

PPPoE Username and Email

I'm about to setup a non-TalkTalk modem (Vigor 130) and router (MikroTik) for my Fibre 65 package. What PPPoE username and password should I use?

router page says not secure

when i log into my router it claims it is no longer secure , not that its needed but i wanted to let someone know this fact if at all bothered tried on twitter got no where even when i said i got no issues just advising you of this issue hopefully th...

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sirsimonuk by Conversation Starter
  • 558 Views
  • 1 replies
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Resolved! Manual configure router. Sagemcom FAST 5364

I believe my router is faulty and want to replace it (to test) with an identical model router that has previously been used at another property.How to I manually configure the replacement router to reflect my own account.

PiloTT by First Timer
  • 1300 Views
  • 4 replies
  • 0 like

What WiFi

HiHow can I tell if my router is Wifi 6e compatible ?or how can i tell what version is my router for example is it wifi 5 or wifi 6

JohnTTTM by First Timer
  • 822 Views
  • 4 replies
  • 0 like

Set top box

My set top box has turned itself off on many occasions over several years, most times it restarts when I hold the button at the front of the box, other times, I’ve had to turn the wall sockets & rooter off for 10-20 seconds before it re boosts, which...

Ewan1011 by First Timer
  • 370 Views
  • 1 replies
  • 0 like

Partner advisors

Is there any way to check on a company who calls at doors, claiming to work with talktalk in partnership? Offering better deals to other broadband companies? Just wanted to double check

Helen!98 by First Timer
  • 432 Views
  • 2 replies
  • 0 like

Require talk talk user credentials

Hi, I've just purchased a TP-Link AC2100 Wireless MU-MIMO VDSL/ADSL Modem Router to replace my existing talk talk hub router. However in order to setup this router i believe i will need to know my talk talk user id / password. I believe this is diffe...

marksc by Whizz Kid
  • 589 Views
  • 1 replies
  • 0 like