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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Courtesy call after recontracting

Evening everyone. Just a quick question. I renewed my dads broadband contract this afternoon and downloaded the appropriate documents. A couple of hours later he received a call (I do not live at the same address) from a lady asking if she was speaki...

Bt call saying internet is public not private

Hi there, just had a call from BT on landline saying their techs had found my internet was public and not private so I need to change ip adress or hackers could access my internet etc even sent me an email from btcomms@info.bt.com is this a thing or ...

Canceled contract

Canceled my contract with talktalk via Vodafone.Just received a bill and it is telling me that I am being billed £32.04 on 18 july even though my contract has expired and i and Vodafone have given you over one months notice (8 June) of cancellation a...

Sudan by First Timer
  • 281 Views
  • 1 replies
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satnav

hi i have a  tomtom i like to update but wi-fi locked

keith156 by First Timer
  • 457 Views
  • 1 replies
  • 0 like

No broadband

So yesterday my broadband stopped working, it is obviously the hub as everything else checks out, talk talk won’t send me a new one they want to send an engineer to correct my fault or fit a new hub, they want me to take time off to meet the engineer...

N1cks by First Timer
  • 1239 Views
  • 8 replies
  • 0 like

Windows XP laptop wi-fi will no longer connect to router

This problem has only recently appeared, with "Windows is unable to connect" when trying to connect to the Talktalk router.Any ideas how the properties and other details need to be entered for this to work?The wifi device in the laptop is fine (I've ...

Rod129 by First Timer
  • 730 Views
  • 2 replies
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Transferred from Shell want to use own router

HiI want to use a 3rd party router and I contacted technical support via the chat twice. I advised them I need the internet service provider username and password for the PPPoA settings in the new router. On both occasions they kept referring me to t...

Migration from Shell, IPv4 settings are incorrect

Okay, this is a long one so please bear with me. When we first migrated from Shell to Talk Talk and we were sent a Talk Talk router. We were not able to connect any devices as it kept asking us to sign into Talk Talk and when we did this on our devic...

Screenshot 2025-02-06 104518.png

Locked out of account

Good evening, I entered my password (automatically saved on phone) which talktalk said was wrong, then locked me out of my account. I have had ongoing issues with talktalk for a month now, having been told my issue was resolved every time, only to fi...

Payment of bill

Hi my payment is due on 31st December. Would it be possible to pay on Friday 3rd January please

Resolved! Broadband Mailbox full msg

I am getting a message from Broadand saying my mailbox is full and asking me to Clear Cache via a provided link. Can I trust this or is it scam?

Banda1d by First Timer
  • 718 Views
  • 2 replies
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150 fibre sing up email problem domain restriction

What the &@##?? can not use a TT email to upgrade to 150 fibreScam Just when i thought TT could not get any more scummythe other problem is £28 for 18 month contract But when i sing into my tt account its £32 for a 24 month contract for the same 150 ...

tt scam.PNG scam2.PNG scam2.PNG
Not-Happy by Enlightened One
  • 639 Views
  • 1 replies
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Accessing my account

Hi, I have tried multiple times to access my account. System is not allowing me to change my password. Can anyone help? This has been going on for days. Steve

SteveH7 by First Timer
  • 882 Views
  • 3 replies
  • 0 like

Suspicious text

Ive received a text message, reportidly from talktalk, claiming someone has requested cancellation of my broadband contract. How can check its authicity?

access my account from abroad

Access to my account seems to be blocked while I am out of the country. How can I access and manage my account when not at home - all attempts seem to be blocked

sumig by First Timer
  • 1732 Views
  • 7 replies
  • 1 like

Cisco AnyConnect

There is clearly - given the number of posts a Google search reveals - an issue with the Cisco AnyConnect process and TalkTalk. My company's IT support have confirmed they have received a large number of calls on this very subject from the beginning ...

Website

Website won’t let me log in, just keeps bouncing back to sign in page. Anyone know if there’s a problem?

Andyf3 by Participant
  • 1558 Views
  • 5 replies
  • 0 like

SpamHaus

Why? Why would Talk Talk sign up to and have their customers blocked by Spamhaus? With all the problems they face financially, you would of thought they'd put the needs of their customers first... I mean who wants to find their emails rejected from m...

Jennadad by First Timer
  • 866 Views
  • 1 replies
  • 0 like

Router loses connection - Only when accessing online games

This issue has been ongoing for some time and I'm all out of avenues for a resolution. So if anyone can look at the info below and come to any solution that'd be much appreciated, as my current one is "wait for fibre". (satellite internet / cellular ...

Shaun43 by Team Player
  • 14619 Views
  • 55 replies
  • 0 like