Transferred from Shell want to use own router

[turnovski]

Hi

I want to use a 3rd party router and I contacted technical support via the chat twice. I advised them I need the internet service provider username and password for the PPPoA settings in the new router. On both occasions they kept referring me to the back of the old router for the details and stating SSID which has nothing to do with what I asked for. On both occasions they then later stated they couldn't help me as they don't have access to the router.

The only place the PPPoA username and password can be obtained is directly from the Internet Service Provider which is now TalkTalk.

I've tried the instructions on the Talk Talk website. But this did not work and I assume it's because I migrated from Shell. I have tried my number@talktalk.net and the router was unable to connect to your network. The old Shell router has my number@first-utility.com as the username and the password is encrypted.

Can you please tell me how I can get the username and password for my Non Fibre Broadband router settings?

Thanks

[fr8ys]

You would be best to speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.
When you call is answered be specific and ask for the Shell  migration team.