moving to sky, why leaving charge when with Shell, and why do you want me to return Shells router?

[khazars670]

Hi,

I received an e-mail from Sanelisiwe Ntuli , "Your TalkTalk team"  about me leaving for sky with only two days left until the deal expires on 18th January, he states that breaking contract charge is £0.71.

However, I was with Shell energy's broadband as explained below.

I can return the broadband items, but they do no belong to you! 

They are the property of Shell energy who I signed up to for their broadband. 

However, they sold it off to TalkTalk as far as I am aware.

So, do you still wish to have Shell's router etc returned?

I am posting this here as the e-mail states no returns "this e-mail is not monitored" , funny that, they send an e-mail but you can't respond to it, very dictatorial this is?

Regards

Niall

[Thabile-TT]

@khazars670 To clarify, if you have a Sagemcom F5359 router, you will need to return it. However, if you have any other type of router, there is no need to return it. 

[Thabile-TT]

Hi there @khazars670 I understand there’s been some confusion regarding the return process for this equipment. I appreciate your patience to ensure you receive the most accurate information, I’ll need to verify a few details. I’ll take a closer look and get back to you shortly.

[khazars670]

Hi all, 

just received this e-mail this morning.

Hello Niall, 

I sincerely hope this email finds you well. 

"Please note that since you received the equipment from Shell energy, it is not necessary required to return it.

If you'd like more information, there's also a lot of detailed help and advice online in our Help Pages and our online Community. We're also here to help on Live Chat (click the tab on all our help pages). Also, you can logon to your MyAccount.
 
Thank you,

Sanelisiwe Ntuli,
Your TalkTalk team.

So I don't have to return the Shell router and why would TalkTalk want an obsolete router which is the property of Shell?

Cheers

[Mandisa-TT]

Thank you @Gliwmaeden2.

[Gliwmaeden2]

@khazars670, the forum is the best place to return to for tidying up loose ends and getting the prepaid returns bag sent out to you after you leave. 

Your My Account will not be disabled, however. You have access to it after you leave so that you can check back through previous billing etc.

[mandisa1-TT]

Thank you for chatting in with us, have a lovely day and take care:)

[khazars670]

Ok, cheers!

[mandisa1-TT]

Yes please, we will be able to order it for you:)

[khazars670]

Ok, so I need to get back in touch after the 16th if I go live with Sky and get the return bag sent out. I guess I 'll have to do it on here, if my account is disabled?

[mandisa1-TT]

I cannot send it now, as the system will not allow me to finalize the order, since there is an open order (Switch) on the account, once the switch has been complete, please contact us we will be able to order the returns bag for you.

[khazars670]

Send it just now if you want?

[mandisa1-TT]

That is okay @khazars670 my apologies, the system will not allow me to finalize the order as there is an open order(switch) on the account. I would advise please contact us once your account has been disconnected and we will order the returns bag for you.

[khazars670]

Why, I'm not switching over until the 16th January!

[mandisa1-TT]

Thank you so much I have received it. I have ordered a returns bag for you and you should receive it within 2-3 working days.

[khazars670]

Yes, both I think!

[mandisa1-TT]

Just to confirm you sent it via a private message or you updated your address on your community profile private notes?

[khazars670]

Hi Amahle, did you get my address details, I sent in private message to you?

[amahle-TT]

Thank you @Gliwmaeden2 

[Gliwmaeden2]

@khazars670, you'll find the Private Notes section if you scroll down through the Personal Information area in your community forum profile. 

Remember to SAVE CHANGES when done.

[Philile-TT]

@khazars670 please send a private message confirming your address or you can update it on your private notes.