Technical Issue: My Account Billing section not loading (Loading loop)

[miguellos]

I have a persistent technical issue with my online account (My Account). I am unable to access my bills as the page gets stuck on a "Loading..." screen indefinitely.

I have already performed the following troubleshooting steps without success:

Multiple Devices: The problem persists on both my PC and my mobile phone.

Different Browsers: I have tried accessing the site via Chrome, Safari, and Edge, but the result is the same.

Network Isolation: I have tried accessing the site using my home Wi-Fi and also using my mobile data (4G/5G) with Wi-Fi disabled. The loading loop occurs on both networks.

• DNS Changes: I have manually updated my DNS settings to Google's (8.8.8.8) on my PC, yet the issue remains.

• Router Reset: I have performed a full power cycle of my router, leaving it disconnected for over an hour.

Since the issue happens across different devices and different internet connections (Wi-Fi and mobile data), it appears to be a fault with my specific user profile or the billing server.

[nambuso-TT]

Hi @miguellos , I'm sorry to hear that you're experiencing issues with your My Account billing section not loading. Could you please confirm whether you've tried the steps suggested by @ferguson and @Billx. Thanks

[Billx]

Pop-ups and redirects may remain blocked.

Blocked pop-ups and redirects does not affect TalkTalk websites.

[ferguson]

Also, clear cookies and cache.

[ferguson]

A couple of things to try while waiting for the support team: make sure any ad blockers are disabled and pop-ups and redirects are allowed in your browser. 

[Gliwmaeden2]

@miguellos, I have moved the surplus topic out of the way to avoid duplication. 

Staff will respond on here during the day.