Technical Issue: My Account Billing section not loading (Loading loop)

[miguellos]

I have a persistent technical issue with my online account (My Account). I am unable to access my bills as the page gets stuck on a "Loading..." screen indefinitely.

I have already performed the following troubleshooting steps without success:

Multiple Devices: The problem persists on both my PC and my mobile phone.

Different Browsers: I have tried accessing the site via Chrome, Safari, and Edge, but the result is the same.

Network Isolation: I have tried accessing the site using my home Wi-Fi and also using my mobile data (4G/5G) with Wi-Fi disabled. The loading loop occurs on both networks.

• DNS Changes: I have manually updated my DNS settings to Google's (8.8.8.8) on my PC, yet the issue remains.

• Router Reset: I have performed a full power cycle of my router, leaving it disconnected for over an hour.

Since the issue happens across different devices and different internet connections (Wi-Fi and mobile data), it appears to be a fault with my specific user profile or the billing server.

[nambuso-TT]

I understand that blocking pop-ups can sometimes lead to issues accessing various features on our sites, including My Account. It's not uncommon for browser settings and extensions to interfere with functionality, even if some users don’t experience it. @miguellos will let us know if the above suggestion worked for them.

[Gliwmaeden2]

I agree with you, @ferguson. It's been the go to resolution for problems accessing My Account in recent years, as well as trying other browsers etc.

[ferguson]

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@Billx wrote:

Pop-ups and redirects may remain blocked.

Blocked pop-ups and redirects does not affect TalkTalk websites.

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Perhaps not for you? They most certainly can and do on occasion, as has been demonstrated by many posts on these boards.

[nambuso-TT]

Hi @miguellos , I'm sorry to hear that you're experiencing issues with your My Account billing section not loading. Could you please confirm whether you've tried the steps suggested by @ferguson and @Billx. Thanks

[Billx]

Pop-ups and redirects may remain blocked.

Blocked pop-ups and redirects does not affect TalkTalk websites.

[ferguson]

Also, clear cookies and cache.

[ferguson]

A couple of things to try while waiting for the support team: make sure any ad blockers are disabled and pop-ups and redirects are allowed in your browser. 

[Gliwmaeden2]

@miguellos, I have moved the surplus topic out of the way to avoid duplication. 

Staff will respond on here during the day.