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Broadband help

For queries about your TalkTalk broadband service.

New Router Please

pjones67
First Timer
Private Message TalkTalk

on ‎07-02-2025 03:04 PM

Message 3 of 3

Despite 3 calls to Talk Talk customer service, resulting in a couple of engineers trying to fix the problem with my internet connection, the issue has not been resolved. I've only had problems since talk talk took over from Shell. I believe I need a new router. How do I get one?

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎07-02-2025 03:36 PM

Message 1 of 3

Hi pjones67,

 

I'm sorry to hear that you're experiencing problems with your service but I can see that fr8ys has pointed you in the right direction, the migration team will be able to help

Chris

Chris, Community Team 

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fr8ys
Community Star
Private Message TalkTalk

on ‎07-02-2025 03:26 PM

Message 2 of 3

You would be best to speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.
When you call is answered be specific and ask for the Shell  migration team.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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