New Router Please
on 07-02-2025 03:04 PM
Message 3 of 3
Despite 3 calls to Talk Talk customer service, resulting in a couple of engineers trying to fix the problem with my internet connection, the issue has not been resolved. I've only had problems since talk talk took over from Shell. I believe I need a new router. How do I get one?
Labels:
- Labels:
-
Router
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
2 REPLIES 2
on 07-02-2025 03:36 PM
Message 1 of 3
Hi pjones67,
I'm sorry to hear that you're experiencing problems with your service but I can see that fr8ys has pointed you in the right direction, the migration team will be able to help
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 07-02-2025 03:26 PM
Message 2 of 3
You would be best to speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.
When you call is answered be specific and ask for the Shell migration team.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
