No Internet Since Sunday 8th December. Help Please.

[AnDaMi]

Hello

My internet has been out since Sunday 8th December
Flashing Amber Light on Router
three or four green lights on the small box on the wall
Have tried turning off/ on
Have tried resetting
Have tried phoning but not managed to speak to a person.
Can i get some assistance please?

[Michelle-TalkTalk]

Morning,

I can see that my colleague Chris sent the replacement router in relation to a fault. If you log into your My Account does it show any information regarding a full fibre upgrade?

Thanks

Michelle

[AnDaMi]

Hi - so I got an email saying my service has been upgraded to full fibre and I'll be sent a router.
So now I am a bit confused - was my internet off because it was being upgraded? and is this router the one you sent me to test or one I have been emailed to say I need for full fiber? I didn't ask for an upgrade...  just  a bit confused 🙂

[Michelle-TalkTalk]

Great, thank you 🙂 I'll check back in with you on Wednesday just to make sure that everything is still ok.

Michelle

[AnDaMi]

Hi Michelle. Yes, of course.
Many thanks A

[Michelle-TalkTalk]

Good afternoon,

Thanks for the update. Would it be ok to keep hold of the replacement router just for a few days to see how the connection compares and to ensure that this is fully resolved?

Michelle

[AnDaMi]

Hello

The router hasn't been delivered yet; but I got an e-mail to say it was on it's way.
However - my internet has gone on-line again, almost at the exact time it went off a week ago - so shall I simply return the router you have kindly sent? - i won't even have to unbox it.

I don't know why it came back; I didn't even reset it...

Many thanks

A

[Michelle-TalkTalk]

Morning,

Just checking back in to see if the replacement router has arrived yet?

Thanks

Michelle

[Michelle-TalkTalk]

Good afternoon,

We'll check back in with you first thing next week to see how you're getting on.

Thanks

Michelle

[AnDaMi]

Thank you.

[Chris-TalkTalk]

Hi AnDaMi,

I'll order a replacement router to test with. It should be with you within a couple of working days

Chris   

[AnDaMi]

Hello

It's still not working. Tried restting several more times.
It's been nearly a week now; I can't work from home, nor do much else at home...

If it is the router, do you send me a replacement?

many thanks

A

[AnDaMi]

Hello

I tried that and it is still not working and the router is flashing Amber.

thanks A

[Michelle-TalkTalk]

Hi,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

I've made a change to a profile. Could you retest in 30 minutes and let us know if you are now able to connect please?

Thanks

Michelle

[AnDaMi]

The

TalkTalk Wi-Fi HubLike This One

[AnDaMi]

Hi. Yes, it's the Wi-Fi hub model.
Turned off / on again a few times.
The ONT box lighhts all four green lights
The router just flashes.

Thank you.

[Chris-TalkTalk]

Thanks. Could you just confirm the make and model of router that you have connected?

Chris

[AnDaMi]

Hi. I am not at home ( as have no internet) the little box has 4 green lights. It is a small grey box.

Yes, i powered off and left for over 30mins

Thank you A

[Karl-TalkTalk]

Hi

All looks ok on this side.  Have you powered off the ONT and router for 30 minutes ?

Also, can you advise what lights are 'on' on your ONT, are they all green ?

Do you have a Nokia ONT ?

Thanks  

Karl. 

[AnDaMi]

Hi. Information updated as requested.