This issue has been ongoing for some time and I'm all out of avenues for a resolution. So if anyone can look at the info below and come to any solution that'd be much appreciated, as my current one is "wait for fibre". (satellite internet / cellular options aren't viable)
The issue:
The internet is 95% of the time completely fine. Until I try to play a online game where I'll be loading say more than 4-5 other peoples data in-game (happens noticeably more frequently). The router will randomly completely lose it's connection and the lights flash orange. It will automatically reconnect. It can then immediately re-occur when reconnecting to the game or happen 6-7 more times spread out or not at all and be fine. The disconnects will happen everyday without fail but is fully capable of running the games for multiple hours without a problem.
I've never had an issue like there where the internet fully stops, usually you'd get high latency as the bandwidth drops, which happens easily when downloading with my speeds. Side note, sometimes crashes do occur while not on a game, but this is exceedingly rare.
Details:
- Max D/L speed from exchange 42Mbps. Speed tests tend to sit around 25-30.
- Distance to exchange is quite far and its copper cable into the home.
- Main access to the internet is on the computer via ethernet cable.
- Throughout the day there are also random ping spikes and guaranteed ping spikes at set times (two set times twice a day, i.e 02:15 and 14:15, 07:15 and 19:15)
- Flat Building with 6 homes total in this block.
Attempts to resolve:
- Keeping a record of all the disconnects and there is no pattern other than the one above.
- Use a different PC.
- Simple turn router off and on or factory resets.
- Run talk talk router in modem mode and relay it into my own third party router.
- Replace all cabling/fixtures including trying other sockets that aren't the master one.
- 4 new routers provided by talk talk.
- Calling talktalk support far too many times going through the same useless loop of them running tests and telling me there is nothing wrong.
- 4-5 talk talk engineers coming to the home to run the same tests.
- 3-4 BT openreach engineers trying multiple things. Lift and shift, rebuilding the radius, tidy up connectors. All of which when running their tests tell me nothing is showing at fault.
- See if neighbours have similar issues - none play games to my knowledge so not conclusive.
- Turn off everything feasible at the switchboard/sockets to try and eliminate REIN/SHINE.
- Running as many downloads and internet using software outside of games at once to simulate high download/upload usage. Does not cause crashes, but extremely slow speeds. (youtube videos, steam downloads, spotify, netflix, twitch, chrome tabs etc.
Thanks for reading, any help appreciated.
