Hello,
I recently decided to upgrade to full fibre & had an engineer come out to my property on friday 28th Feb 25 to install the connection, this was done with no problems & my old internet connection & router was deactivated along with my phone line being deactivated.
i was expecting a smooth transition over to fibre but on trying to connect my new eero router through the app I discovered there was a problem at the talktalk end.
I contacted talktalk (which is a nightmare to do) cant seem to speak with a human unless its over very slow chat online!
ive been informed that my fibre has not been activated yet & i will need to now wait a further 2-5 days for them to solve the problem?
What problem?
You knew i was switching overnright? talktalk should of had this in place ready for when i was connected!
can someone please look into this & give me an explanation as to why i am without internet & when im likely to be connected?
Ive been with talktalk for over 15 years & this is by far the worst situation ive ever faced.
im very close to leaving & going somewhere else if im not connected in the next couple of days.
if anyone can help me with answers or even get me up & running i would really appreciate it.
thank you.
(a very frustrated customer)
matt.
Matt.
