Nightmare TALKTALK FIBRE switch over!
on 01-03-2025 04:29 PM
Message 15 of 15
Hello,
I recently decided to upgrade to full fibre & had an engineer come out to my property on friday 28th Feb 25 to install the connection, this was done with no problems & my old internet connection & router was deactivated along with my phone line being deactivated.
i was expecting a smooth transition over to fibre but on trying to connect my new eero router through the app I discovered there was a problem at the talktalk end.
I contacted talktalk (which is a nightmare to do) cant seem to speak with a human unless its over very slow chat online!
ive been informed that my fibre has not been activated yet & i will need to now wait a further 2-5 days for them to solve the problem?
What problem?
You knew i was switching overnright? talktalk should of had this in place ready for when i was connected!
can someone please look into this & give me an explanation as to why i am without internet & when im likely to be connected?
Ive been with talktalk for over 15 years & this is by far the worst situation ive ever faced.
im very close to leaving & going somewhere else if im not connected in the next couple of days.
if anyone can help me with answers or even get me up & running i would really appreciate it.
thank you.
(a very frustrated customer)
matt.
Matt.
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14 REPLIES 14
on 05-03-2025 12:20 PM
Message 1 of 15
No problem 🙂
Chris, Community Team
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on 05-03-2025 11:12 AM
Message 2 of 15
Thanks for your help Chris.
Matt.
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on 05-03-2025 11:09 AM
Message 3 of 15
It has been raised as a complaint but I've also passed this over to our Future Fibre team and asked them to take a look. I'll let you know when I receive an update or they may contact you directly
Chris
Chris, Community Team
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on 04-03-2025 04:46 PM
Message 4 of 15
Hi Chris,
tried again to connect but same error with no wan ip address?
is that something that needs doing your end?
Matt.
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on 04-03-2025 04:05 PM
Message 5 of 15
Matt.
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on 04-03-2025 04:02 PM
Message 6 of 15
Hi Chris,
thanks for getting back to me.
i have just turned it off & will try again in 30mins.
Just want to mention that on Saturday i had a web chat with a talktalk operator about my connection issue & he mentioned something about my account being stuck in “issued status” & thats why i couldnt get internet? Would you be able to check if this is the case for me & if so help with a solution?
Thanks,
Matt.
Matt.
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on 04-03-2025 03:49 PM
Message 7 of 15
OK thanks. The order appears to be complete but just showing that it's not authenticating. Can you switch the ONT off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on
Chris
Chris, Community Team
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on 04-03-2025 08:44 AM
Message 8 of 15
Hi Chris,
don’t suppose you can give me an update on when my connection issue will be fixed can you please?
matt.
Matt.
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on 03-03-2025 04:04 PM
Message 9 of 15
Matt.
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on 03-03-2025 03:36 PM
Message 10 of 15
Could you just tell me which lights are currently on, on the ONT
Chris
Chris, Community Team
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on 03-03-2025 03:07 PM
Message 11 of 15
this is my issue Chris?
Matt.
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on 03-03-2025 02:59 PM
Message 12 of 15
Hi chris,
Nope! We are still without internet in our house the router will not connect to then internet? I spoke to someone on sat & apparently there was a problem showing on the account are you able to clarify the issue & how long it will be before i can connect please?
thanks for replying
matt.
Matt.
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on 03-03-2025 02:13 PM
Message 13 of 15
Hi Matt,
Our systems are showing that the order is complete now, is everything OK at your end?
Chris
Chris, Community Team
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on 01-03-2025 06:06 PM
Message 14 of 15
There's no staff support on here before Monday, @Matmxh.
Chat is available on Sunday.
Gliwmaeden2, a fellow customer.
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