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Utility Warehouse Switch

edallen2
First Timer
Private Message TalkTalk

on ‎02-02-2026 10:20 PM

Message 8 of 8

Hi,

 

how long does the switch take to complete and to get new account details?

 

i have logged into my talktalk account noticed that it shows my landline has disconnected. i have only received an email last summer about the switch and a text message on Friday 30th Jan 26 that says "you will soon switch to Utility Warehouse Ldt. UWs techincal team will be ready to support from 1st Feb. Any changes to packages or queries please wait for you welcome email or letter which be sent once your UW account is ready". 

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7 REPLIES 7

siphosethu-TT
Support Team
Staff
Private Message
In response to edallen2

on ‎03-02-2026 08:16 AM

Message 1 of 8

Utility Warehouse will let you know at least 30 before your service actually migrates about any changes regarding your service, your terms and conditions and your charges.

It will also outline any Right to Cancel you may have if there are any changes. Once everything has been completed with the migration utility will send you your new details okay.

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siphosethu-TT
Support Team
Staff
Private Message
In response to edallen2

on ‎03-02-2026 08:06 AM

Message 2 of 8

I'll find that out for you.

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edallen2
First Timer
Private Message TalkTalk

on ‎03-02-2026 08:03 AM

Message 3 of 8

i have already read this several times  however still does not answer the question how does it take once you received notification because i received a text on Friday and today is the 3rd so how much longer do i need to wait for confirmation of migration and new account details from UW?

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siphosethu-TT
Support Team
Staff
Private Message
In response to siphosethu-TT

on ‎03-02-2026 07:06 AM

Message 4 of 8

Turns out it's the same link as the one provided by @Gliwmaeden2, thank you very much for the help. 

 

Utility Warehouse Transition FAQs

siphosethu-TT
Support Team
Staff
Private Message

‎03-02-2026 07:05 AM - edited ‎03-02-2026 07:06 AM

Message 5 of 8

Hi there @edallen2, please click on the link below providing relevant information on the questions you have. 

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎02-02-2026 10:50 PM

Message 6 of 8

Found the article through a Google search instead, @edallen2:

 

https://community.talktalk.co.uk/t5/Articles/Utility-Warehouse-Transition-FAQs/ta-p/3118467

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎02-02-2026 10:48 PM

Message 7 of 8

Staff will reply during the day Tuesday, @edallen2  - see if you can access an article about the Utility Warehouse migration via the forum search engine. 

 

At the moment it's not working for me to give you a link.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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