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Broadband help

For queries about your TalkTalk broadband service.

Talk talk hub no longer working

Clairey32
Newbie
Private Message TalkTalk

on ‎01-03-2026 01:59 PM

Message 4 of 4

I have just plugged in my new Utility Warehouse hub to find they haven't updated my system. I removed and plugged my olf hub back in. I can't get it to work. Help I need to get work done. 

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3 REPLIES 3

Philile-TT
Support Team
Staff
Private Message

on ‎02-03-2026 07:10 AM

Message 1 of 4

@fr8ys @Gliwmaeden2 thank you for the support. 

Phili
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎01-03-2026 03:41 PM

Message 2 of 4

@Clairey32, Utility Warehouse has a special page for issues arising from the migration from Talktalk. 

 

https://help.uw.co.uk/article/broadband_and_landline/TalkTalk%20Customers/talktalk-customers-technic...

 

In particular, note that they may want you to contact them about which package is the best match for your needs, as not everything they offer is like for like.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk

on ‎01-03-2026 02:03 PM

Message 3 of 4

Sorry, but as you have been transitioned to Utility Warehouse you need to seek help from them.

 

TalkTalk are no longer responsible for your internet connection or equipment used.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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